Events Manager

The Mulberry Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Mulberry Group is seeking an Events Manager to lead the Events team across its venues, driving event sales and ensuring flawless delivery of all events. You will oversee strategy, people leadership and hands-on coordination to ensure exceptional guest experiences and strong client relationships, with revenue targets met.

Responsibilities include supervising coordinators, managing leads via phone/email/social channels, and coordinating event details using Tripleseat and Google Drive.

Qualifications

• Ability to manage and supervise team members.
• Strong client relationship and communication skills.
• Experience with event sales and lead management.
• Proficiency with event management systems and administrative tools.
• Ability to manage multiple events and priorities simultaneously.
• Financial acumen for revenue reconciliation and reporting.
• Flexibility to accommodate occasional weekend work as required by event schedules.

Responsibilities

• Directly manage, supervise and support Events Coordinators.
• Lead regular 1:1s and team check-ins to maintain alignment and morale.
• Conduct performance appraisals and ongoing development reviews.
• Proactively respond to incoming leads and client inquiries, aiming to exceed business expectations.
• Manage end-to-end lead management across phone, email and social channels.
• Serve as the primary liaison with clients, including making calls, confirming bookings and responding to emails regarding event details.
• Host client meetings and provide detailed follow-up summaries.
• Communicate clearly with in-venue teams about the status of upcoming events, specific requests and staffing requirements.
• Ensure all event details are accurately captured and maintained in Tripleseat and Google Drive, including forecasted and actual revenue data.
• Serve as a familiar and friendly face at the onset of large-scale events, weddings and offsite engagements, overseeing the initial hour to ensure a smooth start.

Skills

team supervision

client relationships

event sales

lead management

Tripleseat

Google Drive

communication

budgeting

Tools

Tripleseat

Google Drive

Job description

We believe hospitality is about more than just great food and service - it's about creating spaces and experiences that leave a lasting impact. Since launching in 2011, we've grown to include venues like Hazel, Dessous, Liminal, Lilac Wine, Bar Sala, Heide Kitchen, Square One Coffee Roasters, and our social enterprise farm, Common Ground Project.

With a growing team of passionate hospitality people, we're on a mission to deliver authentic experiences that support our community through positive social and environmental impact.

About the role

The Events Manager is responsible for leading the Events team across The Mulberry Group's venues, driving event sales and ensuring the seamless delivery of all events. This role combines strategic oversight, people leadership and hands-on coordination to ensure exceptional guest experiences, strong client relationships, and consistent achievement of revenue targets.

Key responsibilities

• Directly manage, supervise and support Events Coordinators
• Lead regular 1:1s and team check-ins to maintain alignment and morale
• Conduct performance appraisals and ongoing development reviews
• Proactively respond to incoming leads and client inquiries, aiming to exceed business expectations
• Manage end-to-end lead management across phone, email and social channels
• Serve as the primary liaison with clients, including making calls, confirming bookings and responding to emails regarding event details
• Host client meetings and provide detailed follow-up summaries
• Communicate clearly with in-venue teams about the status of upcoming events, specific requests and staffing requirements
• Ensure all event details are accurately captured and maintained in Tripleseat and Google Drive, including forecasted and actual revenue data
• Serve as a familiar and friendly face at the onset of large-scale events, weddings and offsite engagements, overseeing the initial hour to ensure a smooth start

About you

• Ability to manage and supervise team members
• Strong client relationship and communication skills
• Experience with event sales and lead management
• Proficiency with event management systems and administrative tools
• Ability to manage multiple events and priorities simultaneously
• Financial acumen for revenue reconciliation and reporting
• Flexibility to accommodate occasional weekend work as required by event schedules