Event Manager

Everi Pty; The Rocks; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Grappa in The Rocks, Sydney, is seeking an Events & Reservations Manager to oversee reservations and enquiries from first contact through to the delivery of each event. You will work closely with the restaurant team to ensure every booking and event runs smoothly.

You will manage the venue's reservation system SevenRooms, coordinate private events, prepare run sheets, and use Canva to produce menus and guest materials, ensuring flawless guest experiences.

Qualifications

• Experience in restaurant reservations, events or hospitality management.
• Strong knowledge of using SevenRooms.
• Confident handling guest enquiries by phone and email.
• Excellent organisation and attention to detail.
• Experience using Canva and good presentation sense.

Responsibilities

• Manage reservations and event enquiries via email and phone promptly.
• Operate SevenRooms for bookings, guest details and event information.
• Coordinate private events and group bookings with clear team communication.
• Prepare detailed event run sheets including guest numbers, timings, menus and dietary requirements.
• Hold weekly events meetings to review upcoming functions.
• Liaise with guests throughout planning to provide high-level service.
• Work with management and floor teams to deliver event requirements.
• Create/update menus and guest-facing materials using Canva.
• Keep reservation and event information up to date.
• Assist with general administration relating to reservations and events.

Skills

Reservations management

Customer service

Organization

Canva usage

Event coordination

Tools

SevenRooms

Canva

Job description

Job Description

As our Events & Reservations Manager, you will be responsible for managing reservations and event enquiries from initial contact through to the successful delivery of each event. You will work closely with the restaurant team to ensure every booking and event runs smoothly.

• Manage and respond to reservation and event enquiries via email and phone in a timely and professional manner
• Manage the venue's reservation system using SevenRooms, including bookings, guest details, notes, special requests and event information
• Answer incoming phone calls and assist guests with reservations, enquiries and general information
• Coordinate private events and group bookings, ensuring all details are confirmed and communicated clearly to the team
• Prepare detailed event run sheets for upcoming functions, including guest numbers, timings, menus, beverage packages, dietary requirements and special requests
• Hold a weekly events meeting with the team to review upcoming functions and ensure everyone is prepared
• Liaise with guests throughout the planning process and provide a high level of customer service
• Work closely with the management and floor teams to ensure event requirements are communicated and delivered
• Use Canva to create and update menus, event documents and other guest-facing materials
• Keep reservation and event information accurate and up to date
• Assist with general administration relating to reservations and events

About the Employer

Located in the heart of The Rocks, Grappa is a busy Italian restaurant with a strong focus on delivering exceptional guest experiences, from everyday dining to private events and celebrations.

About the Candidate

We are looking for someone who is confident communicating with guests, highly organised, and enjoys working in a fast-paced hospitality environment., We are looking for someone who:

• Has previous experience in restaurant reservations, events or hospitality management
• Has strong knowledge and experience using SevenRooms
• Is confident handling guest enquiries both over the phone and via email
• Has excellent organisation and attention to detail
• Can confidently manage multiple bookings and events at the same time
• Has experience using Canva and an eye for presentation
• Communicates clearly and professionally with both guests and team members
• Is proactive, reliable and able to work independently
• Enjoys hospitality and takes pride in creating a positive guest experience
• Is comfortable working in a busy restaurant environment, If you are organized, passionate about hospitality and enjoy creating memorable experiences for guests, we'd love to hear from you.