EV Service & Parts Ops Leader for New Workshop

Oryx People Automotive; Brisbane; Presencial; AUD 140 000 - 180 000; Tempo integral

Resumo da oferta

Oryx People Automotive seeks a Fixed Operations Manager to establish and lead the Service, Parts and PD departments for a multi-site dealership. You will relocate the existing workshop, build a small team, and drive service performance from launch through growth.

You will recruit and develop technicians, manage daily operations, monitor KPIs, oversee warranties, and maintain high service standards with a strong focus on safety and process improvement.

Qualificações

• Proven experience as a Service & Parts Manager or in a similar automotive leadership role.
• A strong track record in managing KPIs and manufacturer targets.
• Excellent leadership, communication, and customer service skills.
• Strong organisational and time management abilities.
• A proactive, solutions-focused approach to workshop operations.
• Knowledge of workplace health and safety requirements.

Responsabilidades

• Relocating existing workshop to set up the new workshop which will incorporate Pre-Delivery
• Recruiting, leading, and developing a team of service technicians.
• Managing daily workshop operations, repair orders, and customer service.
• Monitoring KPIs, productivity, and manufacturer targets.
• Managing warranty claims and ensuring manufacturer compliance.
• Maintaining high service standards and customer satisfaction.
• Ensuring workplace health and safety compliance.
• Developing effective processes to support operational efficiency and growth.

Conhecimentos

Leadership

KPI Management

Customer Service

Communication

Time Management

Workplace Safety

Descrição da oferta de emprego

Oryx People Automotive seeks a Fixed Operations Manager to establish and lead the Service, Parts and PD departments for a multi-site dealership. You will relocate the existing workshop, build a small team, and drive service performance from launch through growth.

You will recruit and develop technicians, manage daily operations, monitor KPIs, oversee warranties, and maintain high service standards with a strong focus on safety and process improvement.