EV/Hybrid Fixed Ops Lead — Launching New Workshop

Oryx People Pty; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Oryx People Pty is seeking an experienced Fixed Operations Manager to establish and lead the Service/ Parts & PD Departments for a multi-site, multi-franchise dealership. You will relocate and set up a new workshop, recruit and develop a team, and drive service performance from launch through growth.

The role demands strong KPI management, leadership, and a proactive, solutions-focused approach to workshop operations, with emphasis on EV/hybrid capabilities and safety compliance.

Qualifications

• Proven experience as a Service & Parts Manager or similar automotive leadership role.
• Strong track record in managing KPIs and manufacturer targets.
• Excellent leadership, communication and customer service skills.
• Knowledge of workplace health and safety requirements.

Responsibilities

• Relocate and set up the new service workshop including Pre-Delivery.
• Recruit, lead and develop a team of service technicians.
• Manage daily workshop operations, repair orders and customer service.
• Monitor KPIs, productivity and manufacturer targets.
• Manage warranty claims and ensure manufacturer compliance.
• Maintain high service standards and customer satisfaction.
• Ensure workplace health and safety compliance.
• Develop processes to support operational efficiency and growth.

Skills

Leadership

KPI management

Customer service

Communication

Time management

Proactive problem solving

Workshop operations

Job description

Fixed Operations Manager - Exciting EV / Hybrid Vehicle Brands

An exciting opportunity to build a service operation from the ground up!

Join an organisation representing exciting new and soon-to-be-launched EV / Hybrid vehicle brands experiencing strong global growth and expanding its presence in Australia.

We are seeking an experienced Fixed Operations Manager to establish and lead the Service/ Parts & PD Departments for a multi-site, multi-franchise dealership. This is a unique opportunity which will require the successful candidate to set up a new workshop, build a small team, and drive service performance from launch through to continued growth.

About the Role

Your responsibilities will include:

• Relocating existing workshop to set up the new workshop which will incorporate Pre-Delivery
• Recruiting, leading, and developing a team of service technicians.
• Managing daily workshop operations, repair orders, and customer service.
• Monitoring KPIs, productivity, and manufacturer targets.
• Managing warranty claims and ensuring manufacturer compliance.
• Maintaining high service standards and customer satisfaction.
• Ensuring workplace health and safety compliance.
• Developing effective processes to support operational efficiency and growth.

About You

You will bring:

• Proven experience as a Service & Parts Manager or in a similar automotive leadership role.
• A strong track record in managing KPIs and manufacturer targets.
• Excellent leadership, communication, and customer service skills.
• Strong organisational and time management abilities.
• A proactive, solutions-focused approach to workshop operations.
• Knowledge of workplace health and safety requirements.

Experience with EVs / hybrids and establishing a new workshop will be highly regarded.

Candidates must be willing to undertake relevant background checks.

How to Apply

Ready to take the next step in your automotive career?

Click APPLY NOW and attach your current CV.

For further information or a confidential discussion, please contact Sharon Henderson on 0413 131***.

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