EV Customer Experience & Engagement Specialist

Uniting; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Inclusive and sustainable work culture

Health & Well-being initiatives

Job summary

Polestar Australia is seeking a Customer Engagement Advisor to deliver a luxury service experience across phone, email, live chat and social media. You will guide customers through the buying journey and post-purchase touchpoints with professional CRM logging and cross-team collaboration.

Ideal candidates have automotive experience, excellent communication, and a passion for EV technology, with familiarity in Salesforce and Genesys systems.

Qualifications

• Previous experience in Automotive OEM or luxury automotive retail is advantageous.
• Excellent verbal communication and writing skills.
• Experience with phone, email case management and admin tasks.
• Experience with live chat, social media, and MS Office.
• Interest in EVs and technology; familiarity with Salesforce CRM and Genesys is a plus.

Responsibilities

• Manage inbound/outbound interactions across phone, email, chat and social media with first-contact resolution.
• Assist customers through the buying process via online portals and maintain professional relationships.
• Log all interactions in the CRM and follow company procedures; provide timely feedback to management.
• Address and escalate complaints as needed and stay aligned with product knowledge and policies.
• Collaborate with internal teams to optimise the overall customer experience.

Skills

Automotive industry experience

Verbal communication

Written communication

Phone & email support

Live chat

CRM Salesforce

Genesys

Social media management

Microsoft Office

EV technology understanding

Tools

Salesforce CRM

Genesys phone system

Job description

Polestar Australia is seeking a Customer Engagement Advisor to deliver a luxury service experience across phone, email, live chat and social media. You will guide customers through the buying journey and post-purchase touchpoints with professional CRM logging and cross-team collaboration.

Ideal candidates have automotive experience, excellent communication, and a passion for EV technology, with familiarity in Salesforce and Genesys systems.