EV Auto Customer Experience Specialist

Bayside Group; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

A leading recruitment consultancy in Sydney is seeking a Customer Experience Advocate to enhance their Customer Experience Team. The successful candidate will manage customer interactions across phone, email, and social media to ensure exceptional service delivery. Applicants should have experience in the automotive industry and possess strong communication skills. This role offers an opportunity to shape customer experiences in a growing market.

Qualifications

• Previous experience with an automotive OEM is preferred.
• Experience in handling phone calls and case management scenarios.
• Familiarity with integrated phone systems is advantageous.

Responsibilities

• Manage inbound and outbound customer interactions across phone and email.
• Build and maintain positive relationships with customers.
• Respond to social media interactions in line with company protocols.

Skills

Excellent verbal communication

Writing skills

Technical and administrative skills

Experience with social media interactions

Tools

Zoho CRM

Microsoft Office

Job description

A leading recruitment consultancy in Sydney is seeking a Customer Experience Advocate to enhance their Customer Experience Team. The successful candidate will manage customer interactions across phone, email, and social media to ensure exceptional service delivery. Applicants should have experience in the automotive industry and possess strong communication skills. This role offers an opportunity to shape customer experiences in a growing market.