Multichannel Customer Experience Specialist

Bayside Group; Sydney; In loco; AUD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Chery Motor Australia is seeking a Customer Experience Advocate to support customers across phone, email, chat and social media, guiding them through purchasing and servicing through online portals. You’ll work to achieve first-contact resolution and maintain excellent customer relationships in a fast-paced environment.

The role requires outstanding verbal and written communication, experience with phone systems, and familiarity with Zoho CRM or similar tools.

Competenze

• Experience with an automotive OEM is preferred, while retail or sales background is advantageous.
• Excellent verbal and written communication skills.
• Experience handling phone calls and case management scenarios.
• Familiarity with Zoho CRM or similar and current phone systems is advantageous.

Mansioni

• Manage inbound and outbound customer interactions across phone, email, chat, and social media.
• Build and maintain positive relationships with customers through purchasing and servicing processes.
• Log all customer interactions in the CRM system and ensure compliance with internal procedures.
• Address and elevate queries with timely feedback to all parties.
• Become a subject matter expert through internal workshops and briefings.
• Collaborate with internal teams to optimize the overall customer experience.

Conoscenze

Verbal communication

Written communication

Phone handling

Social media handling

CRM experience

Strumenti

Zoho CRM

Microsoft Office

Descrizione del lavoro

Chery Motor Australia is seeking a Customer Experience Advocate to support customers across phone, email, chat and social media, guiding them through purchasing and servicing through online portals. You’ll work to achieve first-contact resolution and maintain excellent customer relationships in a fast-paced environment.

The role requires outstanding verbal and written communication, experience with phone systems, and familiarity with Zoho CRM or similar tools.