EUC Support Engineer

Infosys; Perth; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements

Health Insurance Discount and Well‑be​

Well-being Program

Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys is seeking an EUC Support Engineer based in Perth to provide L2/L1 support for EUC devices, including Windows PCs, Apple devices, and mobiles. The role requires ITIL-based support experience, strong customer service, and ability to work with vendors to resolve incidents.

You will engage in patch management, device imaging, and remote/mobile device provisioning, with hybrid work arrangements and opportunities to grow in a global digital services leader.

Qualifications

• 3-6 years’ experience supporting EUC devices in IT Infrastructure.
• Experience in ITIL-based EUC support.
• Good understanding of Microsoft Active Directory, DHCP and DNS.
• Experience in deploying software and patches.

Responsibilities

• Provide L2 support to EUC environment in accordance with ITSM processes and SLAs.
• Support EUC devices (Windows PC, Apple devices, mobiles, peripherals).
• Troubleshoot desktop OS, hardware, and software issues.
• Provide L1 support for desktop applications (Outlook, Teams, Skype, SharePoint, MS Office).
• L1 support for VPN, antivirus, and VDI issues.
• Re-image machines and manage device life cycle.

Skills

EUC support

Windows & Apple devices

ITIL knowledge

VPN & VDI

Patch management

Printer & peripherals

Vendor management

Customer service

Tools

MS Office

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role : EUC Support Engineer

Location: Perth

Salary: AUD 108,571– 119,893 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Short Description

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

• Provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs.
• Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
• Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.
• Provide L1 support for desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office, Zscaler,other COTS applications)
• Troubleshoot issues related to VPN and antivirus.
• Desktop printer configuration and troubleshooting
• Provide L1 support for VDI issues
• Re-image machines
• Troubleshoot issues with software deployment
• Assist user with user account related issues
• Perform tech bar support as per customer requirement
• Fulfillment of service requests
• VIP support
• Provide support to user for data migrations and user profile migrations
• Collection and safe disposal of old devices
• Deliver new mobile devices to users
• Help users configure mobile devices for usage in customer environment
• Support users for issues with mobile devices and interface with vendors to resolve them
• Swap devices for users and provide local assistance for issued faced
• Support for Apple devices including patch management
• Hardware Asset Management
• Works with third party vendors as required for incident and service request resolution
• Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
• Travel to satellite client offices as required
• Complete any client specific certifications needed for performing the job
• Work with offshore teams
• Experience/Skill requirements
• 3-6 years’ experience supporting EUC devices in IT Infrastructure function
• Good experience in troubleshooting desktop/ laptop issues
• Experience in supporting Apple Devices
• Experience in providing ITIL based support for EUC environment
• Good understanding of ITIL processes
• Experience working with hardware and software vendors
• Experience in providing support to printers, scanners and fax machines
• Basic knowledge of VPN, VDI and antivirus technologies
• Experience in re-imaging machines
• Good skills in patching and software deployment
• VIP support experience
• Experience in supporting corporate mobile devices
• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, Sharepoint, MS Office)
• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
• Should have good understanding of user profile management
• Proven Customer Service skills
• Excellent written and oral communication

ADDITIONAL

• Excellent Customer Interfacing and Vendor Management Skills.
• Excellent Written and Verbal Communication skills.
• Strong attention to detail and outstanding analytical and Problem‑Solving skills.
• In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
• Health Insurance Discount and Well‑being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing
• Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.