EUC IT Support Engineer – Windows & Office 365

Future Cloud Technologies; Toowoomba Regional; On-site; AUD 60,000 - 85,000; Full time

Job summary

Future Cloud Technologies is seeking an IT Support Engineer – End User Computing (EUC) in Australia. The role provides hands-on technical support to end users, troubleshooting hardware and software issues and ensuring smooth IT operations.

The successful candidate will resolve Level 1/2 issues, support Windows/Office 365, manage user accounts, and maintain documentation. Immediate joiners are preferred for this full-time role across Brisbane and Toowoomba locations.

Qualifications

• 3+ years of IT support/EUC experience.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows OS, Office 365, hardware and peripherals.
• Experience with ticketing/service management tools.
• Basic networking and connectivity troubleshooting.

Responsibilities

• Provide Level 1/Level 2 IT support to end users.
• Troubleshoot Windows, desktop, laptop, application and peripheral issues.
• Install, configure, maintain, and troubleshoot IT hardware and software.
• Support Office 365 and common enterprise apps.
• Manage user accounts, passwords, and access issues.
• Troubleshoot network connectivity, printers, VPN, and end-user issues.
• Log and resolve incidents within SLAs; escalate when needed.
• Document incidents and IT assets accurately.

Skills

Level 1/Level 2 IT support

Windows troubleshooting

Office 365 administration

Networking basics

VPN troubleshooting

Customer service

Tools

Ticketing system

Service management tools

Job description

Future Cloud Technologies is seeking an IT Support Engineer – End User Computing (EUC) in Australia. The role provides hands-on technical support to end users, troubleshooting hardware and software issues and ensuring smooth IT operations.

The successful candidate will resolve Level 1/2 issues, support Windows/Office 365, manage user accounts, and maintain documentation. Immediate joiners are preferred for this full-time role across Brisbane and Toowoomba locations.