EUC Engineer

XPT Software; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

XPT Software in Melbourne seeks an IT support professional to provide Level 2/3 support across servers, M365, Azure, AWS, and networking, and to be part of an end-to-end IT support group that also manages projects.

You will work with Active Directory, SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, and Service Now in a fast-paced environment focused on real-time monitoring and incident resolution.

Qualifications

• Must have hands-on experience providing Level 2/3 IT support across multiple platforms.
• Experience supporting cloud and on-prem environments including monitoring environments.
• Part of an end-to-end IT support team and able to contribute to project work.

Skills

Providing Level 2/3 support across 'en

Supporting complex real-time

End-to-end IT support teamwork

Tools

Active Directory

Microsoft SCCM

MS Office

Odoo

SAP

BMC Remedy

QuickBooks

MSProjets

Service Now

Job description

Must Have Skills:

• Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
• Supporting complex real-time monitoring environments.
• Part of end-to-end IT support team which also managed projects
• Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

Nice to Have Skills:

• Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
• Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
• Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement
• Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
• Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
• Loading/Reloading of PCs with Customer standard image for deployment.
• operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites