ERP Product Support Specialist

Cutcher & Neale Accounting and Financial Services; Newcastle-Maitland; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Cutcher & Neale Accounting and Financial Services seeks a Product Support Consultant to help customers maximise the value of their technology solutions within our Business Systems team. This full-time role can be based in Brisbane, Sydney, Newcastle or Melbourne, with a flexible schedule to suit team and client needs.

You will deliver practical support, troubleshoot issues and foster strong customer relationships, working with a collaborative team that values knowledge sharing and continuous

Qualifikationen

• Deliver outstanding customer service and build client relationships.
• Strong problem-solving skills to diagnose system and process issues.
• Excellent communication; explain technical concepts clearly.
• Ability to work independently while contributing to a collaborative team.
• Desire to learn, innovate and improve customer outcomes.
• Advanced MS Office skills and high attention to detail.
• Experience with an ERP product, Ostendo exposure highly regarded.

Aufgaben

• Deliver outstanding customer support by responding to enquiries and providing guidance on product functionality, usage and troubleshooting.
• Analyse and investigate issues, working with internal teams to identify and implement effective solutions.
• Escalate complex issues when required and keep customers informed throughout the resolution process.
• Build strong customer relationships through proactive communication and support.
• Collaborate with product development and internal teams to share customer feedback and contribute to product improvements.
• Maintain accurate records of customer interactions, support requests and resolutions.
• Develop and maintain comprehensive product knowledge and stay up to date with industry trends and product enhancements.
• Support customer education through training, resources and best-practice advice.

Kenntnisse

Customer service

Problem solving

Clear communicator

Independent worker

Team player

Office suite

ERP knowledge

Tools

Ostendo ERP

Jobbeschreibung

Cutcher & Neale Accounting and Financial Services seeks a Product Support Consultant to help customers maximise the value of their technology solutions within our Business Systems team. This full-time role can be based in Brisbane, Sydney, Newcastle or Melbourne, with a flexible schedule to suit team and client needs.

You will deliver practical support, troubleshoot issues and foster strong customer relationships, working with a collaborative team that values knowledge sharing and continuous