IT Product Support Specialist — Digital Tools & Roadmaps

NSW Connect; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Discounted gym membership

Study assistance

Salary packaging

Job summary

Infrastructure NSW in Sydney is seeking a proactive Product Support Officer to help deliver and support the digital tools that enable our people to do their best work.

You will join the IT team, manage lifecycle of technology products across platforms like Microsoft 365, AvePoint, Power Platform, Protecht ERM, Source to Contract (Portt) and Microsoft Fabric, collaborating with stakeholders to ensure user-focused services aligned to business needs.

Qualifications

• You will bring tertiary qualifications in Information Technology or equivalent experience in technical support and IT service delivery.
• Ability to support users, troubleshoot issues and contribute to ongoing improvement of digital products and services.

Responsibilities

• Provide technical support and service delivery across IT products, including administration, issue resolution, enhancements and user adoption.
• Support product strategies, roadmaps and day-to-day operations to meet current and future business needs.
• Maintain support processes, knowledge base content and user guides for Corporate Strategy technology products.
• Work with stakeholders and vendors to coordinate testing, training, resolve issues quickly and ensure products are properly maintained.

Skills

IT support

Technical knowledge

User troubleshooting

Stakeholder collaboration

Education

Tertiary qualifications in Information Technology

Tools

Microsoft 365

AvePoint

Power Platform

Protecht ERM

Source to Contract (Portt)

Microsoft Fabric

Job description

Infrastructure NSW in Sydney is seeking a proactive Product Support Officer to help deliver and support the digital tools that enable our people to do their best work.

You will join the IT team, manage lifecycle of technology products across platforms like Microsoft 365, AvePoint, Power Platform, Protecht ERM, Source to Contract (Portt) and Microsoft Fabric, collaborating with stakeholders to ensure user-focused services aligned to business needs.