ERP Product Support Specialist

Cutcher & Neale Accounting and Financial Services; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Cutcher & Neale Accounting and Financial Services in Melbourne seeks a Product Support Consultant to help customers maximise their Ostendo ERP and related business systems. You will deliver practical guidance, troubleshoot issues and build strong relationships to improve outcomes.

Join a collaborative team, contribute to product knowledge, document interactions, and support user education through training resources. The role is full-time across multiple cities with flexible scheduling.

Qualifications

• Passion for delivering exceptional customer service.
• Strong problem-solving skills to resolve system and process issues.
• Excellent communication to explain technical concepts clearly.
• Ability to work independently while contributing to a team.
• Desire to learn, innovate and improve customer outcomes.
• Advanced MS Office skills and attention to detail.

Responsibilities

• Deliver outstanding customer support by responding to enquiries and guiding product usage.
• Analyse and investigate issues, coordinating with internal teams for solutions.
• Escalate complex issues as needed and keep customers informed during resolution.
• Build strong relationships through proactive communication and support.
• Share customer feedback with product development to drive improvements.
• Maintain accurate records of interactions, requests, and resolutions.
• Develop and maintain product knowledge and stay current with updates.

Skills

Customer service

Problem solving

Communication

Independent worker

Learning mindset

Detail-oriented

Tools

Microsoft Office

Ostendo ERP

Job description

Cutcher & Neale Accounting and Financial Services in Melbourne seeks a Product Support Consultant to help customers maximise their Ostendo ERP and related business systems. You will deliver practical guidance, troubleshoot issues and build strong relationships to improve outcomes.

Join a collaborative team, contribute to product knowledge, document interactions, and support user education through training resources. The role is full-time across multiple cities with flexible scheduling.