EOI: Workplace Experience Manager

CBRE; City of Brisbane; On-site; AUD 100,000 - 130,000; Full time

Job summary

CBRE Brisbane is seeking a Workplace Experience Manager to supervise staff delivering concierge, reception, and event management services in a fast-paced corporate setting. You will lead daily operations, coordinate schedules, and ensure high-quality service for clients and visitors.

The role requires 3–5 years of relevant experience, strong leadership, and proficient MS Office skills. A Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information and handle problems.
• Leadership skills to motivate team impact on quality and efficiency.
• Strong knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills and a proactive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor training and development, conduct performance evaluations and coaching; oversee recruitment and hiring.
• Manage PPMs and soft services for two commercial tenancies.
• Coordinate daily team activities; set schedules, assign tasks, cross-train staff, and track deadlines.
• Build and maintain trusted client relationships; negotiate with clients and partners to resolve priorities.
• Ensure team support is efficient; suggest process improvements and develop strategic solutions.
• Assess tech and training needs for Workplace Experience teams and clients; uphold safety standards.
• Develop vendor partnerships to achieve cost savings; manage contract service negotiations and documentation.
• Oversee programs run by third-party vendors (food delivery, events, transportation, mail); confirm invoicing.

Skills

Staff management

Leadership

Coaching

Client relationship

Vendor management

Project coordination

Training and development

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

• 1-year contract, Full time opportunity with a Global Mining client in a fast-paced corporate environment
• Based in Brisbane CBD - Land of the Turrbal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Manage PPM's and soft services for two commercial tenancies
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.