EOI: Workplace Experience Manager

CBRE; Sydney; Presencial; AUD 110.000 - 140.000; Jornada completa

Descripción de la vacante

CBRE is seeking a Workplace Experience Manager in Sydney to lead a team delivering concierge, reception, meeting and event management, and office support services.

You will supervise staff, manage daily operations, and ensure high-quality client service across designated buildings. The role emphasizes cost-effective vendor management, safety adherence, and process improvements within CBRE’s Workplace Experience function.

Formación

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information and convey performance expectations.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with a curious mindset.

Responsabilidades

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching.
• Manage PPMs and soft services for two commercial tenancies.
• Coordinate daily activities; set work schedules and cross-train staff.
• Build and maintain trusted client relationships; negotiate with clients and partners.
• Ensure efficient and consistent support; suggest process improvements.
• Identify, troubleshoot, and resolve day-to-day issues within systems and processes.

Conocimientos

Staffing

Leadership

Coaching

Performance mgmt

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

• Multinational Technology client
• Seeking for an experienced Facilities Manager in a corporate environment
• Melbourne | Land of the Wurundjeri people / Sydney CBD | Land of the Gadigal people / Brisbane | Land of the Turrbal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Manage PPM's and soft services for two commercial tenancies
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.