EOI: Guest Relations Executive - Melbourne

CBRE; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

CBRE Melbourne is seeking a Guest Relations Executive to manage day-to-day reception operations and support GR Central (Switchboard, MRBS, Admin). The role requires leadership, strong organisational skills, and a focus on delivering exceptional client service in a fast-paced corporate environment.

You will coordinate catering and AV, manage reservations in MRBS, and contribute to team development, reporting, and safety protocols.

Qualifications

• Leadership and supervisory capabilities.
• Strong organisational and time management skills.
• Excellent verbal and written communication at all levels.
• Present yourself professionally.
• Ability to resolve complaints effectively.
• Experience in a corporate or five‑star hotel environment or event management.
• Administrative skills including Word, PowerPoint, Zoom, Excel and Outlook.

Responsibilities

• Provide supervisory guidance for Reception teams and manage feedback, standards and client service delivery.
• Coordinate catering, AV and equipment with third party providers as requested by clients.
• Manage MRBS bookings, including future and same‑day reservations and amendments.
• Support GR Managers with performance feedback and development goals, ensuring KPI achievement.
• Lead by example, motivate staff and provide constructive, solution‑focused coaching.

Skills

Leadership

Organisational skills

Verbal & written communication

Personal presentation

Complaint handling

Administrative skills

Tools

Word

PowerPoint

Zoom

Excel

Outlook

Job description

EOI: Guest Relations Executive - Melbourne

• Excellent opportunity working with renowned, prestigious financial institution.
• Fast paced corporate guest services environment
• Melbourne CBD | Land of the Wurundjeri people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

To manage the day-to-day operational functions within the Reception Guest Relations Teams and support GR Central (Switchboard, MRBS, Admin) when required. To also command a strategic outlook to innovate and enhance Guest Relations operations.

What You'll Do:

• Provide supervisory guidance and support for Reception teams. Including resolution handling, feedback management, standards & client service delivery.
• Co-ordinate any catering, audio visual and equipment requirements requested by the client with third party providers
• Manage MRBS - this includes assisting with booking future and same day reservations, cancellations and/or amendments to bookings as per the client's requests
• Support the Guest Relations Managers with providing feedback for Senior Associate's performance reviews and personal development goals. Ensuring set objectives are being met by the team including clear understanding of department's KPI's.
• Lead by example. Encourage and motivate staff, provide constructive feedback and corrective coaching when needed, with solutions focus mindset.
• Assist the administrative duties, work order reporting or project work as required including recruitment, development coaching, rosters/breaks, monthly reporting, timesheets, leave management and ensuring team's grooming is inline with style standards.
• Provide the necessary leadership support in the absence of the Guest Relations Manager including sharing of client or colleague feedback in a timely manner.
• Project lead - Workplace activations, Toolbox Talk Training, Communications meetings when required. Contribute to any online platfrom posts and engage with client activations, when possible, for the benefit of both CBRE and Macquarie.
• Gain knowledge on key personnel and vendors locally/regionally within CBRE & Macquarie such as Catering, Facilities Management, Tech, Procurement, Executive Committee and Directors.
• Maintain roster flexibility and availability for VIP Client Events and team leave.
• Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
• Report all incidents within specified timeframes.
• Carry out, report and record monthly and quarterly inspections and ensure accurate remediation of defects or non-compliances, liaising with correct vendors and partners.
• Where applicable, induct vendors to site specific situations and keep records.
• Carry out comprehensive and effective work safety and risk mitigation procedures.
• Carry out and keep records of safety and spot checks demonstrating commitment to WHS, including Harbor observations
• WFH (if applicable) set up and equipment also adheres to company's WHS standards.

What You'll Need:

• Leadership, delegation and management / supervisory skills.
• Strong organisational and time management skills and high level of attention to detail.
• Strong verbal and written communication skills - ability to communicate at all levels.
• Excellent personal presentation.
• Complaint handling - able to resolve problems as they arise in an appropriate manner.
• Experience in a corporate or five-star hotel environment. Or Event Management.
• Administrative skills - Word, Power point, Zoom, Excel and Outlook are desirable.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.