EOI: Guest Relations Executive - Sydney

CBRE Group, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

CBRE Sydney CBD is seeking an experienced Reception Guest Relations Supervisor to lead day-to-day operations within the Guest Relations Teams and support central services when required. You will drive a culture of client service excellence and proactive issue resolution.

Responsibilities include staff leadership, coordination of vendors, and delivering KPI-driven performance. A strong background in corporate or hotel/event environments is preferred, with focus on professional presentation and

Qualifications

• Experience leading and supervising reception/guest services teams.
• Strong organisational and time management skills with attention to detail.
• Excellent verbal and written communication; high personal presentation.

Responsibilities

• Provide supervisory guidance for Reception teams and manage service standards.
• Coordinate catering, AV and equipment with third-party providers as requested.
• Manage MRBS bookings including future and same-day changes.

Skills

Leadership

Time management

Communication

Presentation

Attention to detail

Tools

Word

PowerPoint

Zoom

Excel

Outlook

Job description

• Excellent opportunity working with renowned, prestigious financial institution.


• Fast paced corporate guest services environment


• Sydney CBD | Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

To manage the day-to-day operational functions within the Reception Guest Relations Teams and support GR Central (Switchboard, MRBS, Admin) when required. To also command a strategic outlook to innovate and enhance Guest Relations operations.

What You'll Do:

• Provide supervisory guidance and support for Reception teams. Including resolution handling, feedback management, standards & client service delivery.


• Co-ordinate any catering, audio visual and equipment requirements requested by the client with third party providers


• Manage MRBS - this includes assisting with booking future and same day reservations, cancellations and/or amendments to bookings as per the clients requests


• Support the Guest Relations Managers with providing feedback for Senior Associate's performance reviews and personal development goals. Ensuring set objectives are being met by the team including clear understanding of department's KPI's.


• Lead by example. Encourage and motivate staff, provide constructive feedback and corrective coaching when needed, with solutions focus mindset.


• Assist the administrative duties, work order reporting or project work as required including recruitment, development coaching, rosters/breaks, monthly reporting, timesheets, leave management and ensuring team's grooming is inline with style standards.


• Provide the necessary leadership support in the absence of the Guest Relations Manager including sharing of client or colleague feedback in a timely manner.


• Project lead - Workplace activations, Toolbox Talk Training, Communications meetings when required. Contribute to any online platfrom posts and engage with client activations, when possible, for the benefit of both CBRE and Macquarie.


• Gain knowledge on key personnel and vendors locally/regionally within CBRE & Macquarie such as Catering, Facilities Management, Tech, Procurement, Executive Committee and Directors.


• Maintain roster flexibility and availability for VIP Client Events and team leave.


• Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources


• Report all incidents within specified timeframes.


• Carry out, report and record monthly and quarterly inspections and ensure accurate remediation of defects or non-compliances, liaising with correct vendors and partners.


• Where applicable, induct vendors to site specific situations and keep records.


• Carry out comprehensive and effective work safety and risk mitigation procedures.


• Carry out and keep records of safety and spot checks demonstrating commitment to WHS, including Harbor observations


• WFH (if applicable) set up and equipment also adheres to company's WHS standards.

What You'll Need:

• Leadership, delegation and management / supervisory skills.


• Strong organisational and time management skills and high level of attention to detail.


• Strong verbal and written communication skills - ability to communicate at all levels.


• Excellent personal presentation.


• Complaint handling - able to resolve problems as they arise in an appropriate manner.


• Experience in a corporate or five-star hotel environment. Or Event Management.


• Administrative skills - Word, Power point, Zoom, Excel and Outlook are desirable.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.