Entry-Level Insurance Claims Call Center Agent Permanent

Global 360; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Support and guidance from manager

Modern office environment

Permanent long-term career

Job summary

Global 360 is hiring for an entry-level role in our Customer Connect Team based at the Burleigh Heads Office. You will be the first point of contact, handling calls from a diverse customer base regarding their insurance claims in a call-centre style setup.

The role requires great computer skills, a can-do attitude and a commitment to delivering exceptional customer service. Full-time shifts may vary between 7:00 am and 7:00 pm, with a supportive team culture and ongoing training.

Qualifications

• Excellent customer service experience or background.
• Ability to work in a fast-paced environment.
• Willing to learn and pursue a career in insurance claims.
• Confident and professional phone manner.

Responsibilities

• Serve as first point of contact for customers via calls.
• Handle insurance claims inquiries in a call-centre style environment.
• Provide accurate information and document customer interactions.
• Support team with day-to-day customer connectivity.

Skills

Customer service

Strong communication

MS Office

Databases

Phone etiquette

Can-do attitude

Tools

MS Office

Databases

Job description

Global 360 is hiring for an entry-level role in our Customer Connect Team based at the Burleigh Heads Office. You will be the first point of contact, handling calls from a diverse customer base regarding their insurance claims in a call-centre style setup.

The role requires great computer skills, a can-do attitude and a commitment to delivering exceptional customer service. Full-time shifts may vary between 7:00 am and 7:00 pm, with a supportive team culture and ongoing training.