Entry Level Customer Service Team Member

O'Brien Glass Industries Limited; Melbourne; Vor Ort; AUD 52.000 - 60.000; Vollzeit

Benefits dieser Stelle

None

Zusammenfassung

O'Brien Electrical & Plumbing Rowville in Melbourne is seeking enthusiastic individuals to join our Customer Service Team. This full-time role is based in our Rowville office and offers a welcoming environment, clear responsibilities, and opportunities to learn and grow.

You will handle inbound phone calls, assist customers, direct messages, support admin tasks, and help maintain smooth office operations. A warm personality, good communication, and ability to multitask are essential for success.

Qualifikationen

• Warm and friendly personality.
• Excellent communication skills via email and phone.
• Organized and able to multitask and prioritise workload.

Aufgaben

• Answer inbound calls for O'Brien Electrical & Plumbing Rowville.
• Support customer satisfaction through first-time resolution where possible.
• Redirect calls and messages to key staff members.
• Assist with payments and feedback on completed jobs.
• Greet visitors to the office and provide administrative support.
• Perform general filing and data entry; stock control and ordering.

Jobbeschreibung

Entry Level Customer Service Team Member - Rowville, VIC

Great Entry Level Role!

• Join an industry-leading and reputable organisation
• Work with a dynamic and supportive team
• Benefit with career opportunities
• Monday to Friday, no weekend work

O'Brien Electrical & Plumbing Rowville is a proud family of quality-focused trade service professionals and is seeking a couple of enthusiastic and friendly members to join in the Customer Service Team. Reporting to the Customer Service Manager our representatives are trained and developed into an experienced, confident customer service agents.

The position is varied, where no two days are the same, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.

This position will have responsibility for the following:

• Phone answering inbound calls to O'Brien Electrical & Plumbing Rowville
• Supporting customer satisfaction through enquiry first time resolution where possible
• Redirection of calls and messages to key staff members
• Ensuring payment and feedback on all newly completed jobs
• Greeting visitors to the office
• Providing administrative assistance to key internal staff
• General filing and admin functions, including data entry
• Stock control including ordering and receipting
• Client customer satisfaction surveys

To be successful in this role you will have the following skills and attributes:

• Have a warm and friendly personality
• Have excellent communication skills (by email and phone)
• Be a clear and logical thinker, able to comprehend issues and work to resolve them effectively
• Be organized, able to multitask and prioritize workload to ensure smooth operations in our team environment
• Be able to work autonomously and in a team
• Be competent in all mainstream IT operating systems
• Have the skills and knowledge to work well under pressure

As an employee of O'Brien Electrical & Plumbing Rowvilleyou will enjoy the many benefits that working for an industry-leading and reputable organization offers. We believe in developing our employees and enabling them to reach their full potential.

The job is a full-time position and is based in our office in Rowville.

This is a fantastic opportunity for Administration Support.