Customer Service and Sales - Telco

TSA Group - Australia; Brisbane; Híbrido; AUD 50.000 - 61.000; Tempo integral

Benefícios oferecidos por esta vaga

Uncapped commissions

Yearly retention bonuses

Awards

Monthly R&R

Discounts on health insurance

Discounts at local cafes

Resumo da vaga

TSA Group - Australia in Brisbane is seeking entry-level customer service and sales professionals to support Telstra customers across Australia. Start with a 55,290 AUD base salary plus superannuation and uncapped commissions, with first-year on-target earnings over 80,000 AUD.

Training and ongoing support are provided to help you grow. You'll work a rotating 7 AM–7 PM schedule on weekdays and 9 AM–5:30 PM Saturdays, with two work-from-home days per week after training.

Qualificações

• Excellent communication skills with empathy and active listening.
• Strong computer literacy and multitasking ability.
• Self-motivated with a desire to grow.
• Willingness to learn new skills and apply them.

Responsabilidades

• Answer inbound calls from everyday customers, representing Telstra products and services.
• Provide expert advice tailored to customer needs and lifestyles.
• Use effective communication to empathize with and understand customers.
• De-escalate customer grievances confidently and professionally.
• Be flexible with hours to ensure coverage when customers need us.

Conhecimentos

Communication skills

Computer literacy

Self-motivation

Willingness to learn

Resilience

Problem solving

Home internet

Descrição da vaga

Join the TSA Family and Elevate Your Career with Telstra!

Are you ready to be part of a team that has been creating positive and memorable customer experiences for over 25 years? At TSA, we pride ourselves on our longstanding partnership with Telstra, Australia’s leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we’re excited to welcome new team members in Brisbane as we continue to grow. This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!

Why You’ll Love Working With Us

• Unlimited Earnings Potential: Start with a $55,290 base salary plus superannuation, and enjoy uncapped commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+!
• Supportive Team Environment: Work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support everyday customers across Australia by selling solutions they truly need.
• Great Working Hours: You’ll work a rotating schedule Monday to Friday between 7 AM and 7 PM, with Saturdays always set at 9:00 AM to 5:30 PM
• Fantastic Benefits: Yearly retention bonuses, awards, prizes, monthly R&R and discounts on health insurance, local cafes and more.
• Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
• Work-Life Balance: After three months, and once you’ve mastered our training, work from home two days per week!

What You’ll Be Doing

• Answer inbound calls from everyday customers, representing and promoting a wide range of Telstra products and services.
• Provide expert advice tailored to customer needs and lifestyles.
• Use effective communication skills to empathize with and understand customers.
• Confidently de‑escalate any customer grievances.
• Be flexible with hours to ensure we’re there when our customers need us.

What Makes You Perfect For This Role

• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multi‑tasking abilities.
• Self‑motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution‑oriented mindset, always ready to resolve problems.
• A fixed internet connection and a suitable work‑from‑home setup.
• Availability to work Monday - Friday, 7 am - 7 pm schedule, 9am - 5:30pm for Saturday Shifts

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [e-mail].