Entry-Level Administrative Assistant - Hardship Support

Swoosh Finance; Brisbane; On-site; AUD 42,000 - 52,000; Full time

Job summary

Swoosh Finance is seeking a motivated Junior Administration Officer to join the Hardship Department in Brisbane. This entry-level role offers full training and supports development in administration, customer service, or financial services.

You will assist with day-to-day administrative tasks, help vulnerable customers, and ensure processes run smoothly with accuracy and confidentiality. A supportive, fast-paced team environment awaits, with clear opportunities for growth.

Qualifications

• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• Customer-focused mindset with empathy and discretion.

Responsibilities

• Provide general administrative support to the Hardship Officers and team leader.
• Handle incoming calls and manage customer correspondence.
• Process hardship applications and maintain customer records in the systems.
• Perform accurate data entry and manage shared inboxes.

Skills

Attention to detail

Communication skills

Empathy

Organisational skills

Job description

Swoosh Finance is seeking a motivated Junior Administration Officer to join the Hardship Department in Brisbane. This entry-level role offers full training and supports development in administration, customer service, or financial services.

You will assist with day-to-day administrative tasks, help vulnerable customers, and ensure processes run smoothly with accuracy and confidentiality. A supportive, fast-paced team environment awaits, with clear opportunities for growth.