Junior Administration Officer – Hardship Department

Swoosh Finance; Brisbane; Presencial; AUD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Swoosh Finance is seeking a motivated Junior Administration Officer to join the Hardship Department in Brisbane. This entry-level role offers full training and supports development in administration, customer service, or financial services.

You will assist with day-to-day administrative tasks, help vulnerable customers, and ensure processes run smoothly with accuracy and confidentiality. A supportive, fast-paced team environment awaits, with clear opportunities for growth.

Formación

• Strong attention to detail and a high level of accuracy.
• Excellent written and verbal communication skills.
• Customer-focused mindset with empathy and discretion.

Responsabilidades

• Provide general administrative support to the Hardship Officers and team leader.
• Handle incoming calls and manage customer correspondence.
• Process hardship applications and maintain customer records in the systems.
• Perform accurate data entry and manage shared inboxes.

Conocimientos

Attention to detail

Communication skills

Empathy

Organisational skills

Descripción del empleo

Junior Administration Officer - Hardship Department

We are looking for a motivated and compassionate Junior Administration Officer to join our Hardship Department.

This is a fantastic entry-level opportunity for someone starting their career in administration, customer service, or financial services. No prior hardship experience is required, we provide full training and support.

About the Role

In this junior admin position, you will provide essential day-to-day administrative support to the Hardship team, helping vulnerable customers who are experiencing financial difficulty.

You'll play a key behind-the-scenes role in ensuring our processes run smoothly while maintaining high standards of accuracy, empathy, and confidentiality.

Key Responsibilities:

• Provide general administrative support to the Hardship Officers and the team leader.
• Handle incoming calls.
• Process and organise hardship applications, customer correspondence, and documentation.
• Perform accurate data entry and maintain customer records in our systems.
• Handle incoming emails and manage shared inboxes.
• Support the team with basic customer enquiries and escalat complex matters appropriately
• Help ensure all processes comply with financial hardship guidelines and internal policies.

About You

• We're seeking a reliable, organised, and empathetic individual who is eager to learn and thrive in a supportive team environment.
• Strong attention to detail and a high level of accuracy
• Excellent written and verbal communication skills
• Great organisational and time management skills
• A customer-focused mindset with empathy and discretion when dealing with sensitive situations
• Ability to work effectively in a fast-paced team environment

Why Join Us?

• Full training and ongoing support in a compassionate team environment.
• Opportunity to develop skills in a regulated, customer-centric department.
• Stable, permanent role with potential for growth.