Financial Hardship Support Analyst (Hybrid)

Macquarie Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing leave day

Parental leave

Volunteer leave

Flexible working arrangements

Work from home equipment reimbursement

Job summary

Macquarie Group in Sydney is seeking a Junior to Mid-level professional to join our Financial Assistance team, helping customers facing financial difficulties. You will support clients via live chat, phone, emails, and letters, assess eligibility for tailored solutions, and monitor ongoing arrangements with accuracy and integrity of data.

We value strong communication, problem-solving, and collaborative teamwork, with opportunities to grow within a global financial services group that emphasizes

Qualifications

• Strong communication and empathy in customer interactions.
• Ability to assess eligibility for tailored financial solutions.
• Attention to detail to maintain data accuracy and integrity.

Responsibilities

• Assist customers and/or their financial counsellors with navigating financial obligations.
• Assess eligibility for tailored solutions and monitor ongoing agreements.
• Handle calls and messages with appropriate delegation level and identify priority issues.

Skills

Communication skills

Problem solving

Team collaboration

Financial hardship experience

Job description

Macquarie Group in Sydney is seeking a Junior to Mid-level professional to join our Financial Assistance team, helping customers facing financial difficulties. You will support clients via live chat, phone, emails, and letters, assess eligibility for tailored solutions, and monitor ongoing arrangements with accuracy and integrity of data.

We value strong communication, problem-solving, and collaborative teamwork, with opportunities to grow within a global financial services group that emphasizes