Financial Hardship Collections Specialist – Entry Level

Charter Mercantile Pty Ltd; Redcliffe; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Fully paid training with coaching

Free parking nearby

2-minute walk to bus stop

Job summary

Charter Mercantile Pty Ltd – Redcliffe QLD is seeking a Collections Officer to deliver vital Financial Hardship support for a major Australian bank. No prior experience is required and full bank-certified online training is provided.

You will contact customers, negotiate payment plans, document interactions, and escalate high-risk accounts while complying with policies and regulations. The role offers full-time hours and a supportive training environment.

Qualifications

• Strong communication and negotiation skills to liaise with customers.
• Excellent attention to detail and accurate record-keeping.
• A solutions-focused approach to problem-solving.
• A positive, empathetic and professional manner when dealing with customers.
• Australian citizenship or permanent residency required.

Responsibilities

• Contact customers to follow up on late or outstanding payments.
• Negotiate and arrange suitable payment plans with customers.
• Document all customer interactions and payment arrangements.
• Identify and escalate high-risk accounts to management.
• Adhere to relevant policies, procedures and regulatory requirements.

Skills

Communication skills

Negotiation skills

Attentive to detail

Solutions-focused

Empathetic and professional manner

Job description

Charter Mercantile Pty Ltd – Redcliffe QLD is seeking a Collections Officer to deliver vital Financial Hardship support for a major Australian bank. No prior experience is required and full bank-certified online training is provided.

You will contact customers, negotiate payment plans, document interactions, and escalate high-risk accounts while complying with policies and regulations. The role offers full-time hours and a supportive training environment.