Enterprise Technical Support Engineer – On-Site Sydney

Verkada; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Medical & dental

Parental leave

Life & disability

Holiday & vacation time

Dev stipend

Wellness benefits

Meals provided

Commuter benefits

Job summary

Verkada is expanding rapidly in Sydney and the JAPAC region. We are seeking a Technical Support Engineer to join our elite team serving enterprise customers. You will own and resolve challenging issues across the Verkada platform and become the go-to person for difficult problems.

You will dive into complex environments, troubleshoot multi-system setups, and educate customers on best practices. On-site 5 days a week in Sydney, you’ll collaborate with Engineering to drive product improvements.

Qualifications

• 1+ year of experience in a Technical Support Engineering or IT role.
• Bachelor’s or Master’s degree in a technical area.
• Strong networking fundamentals and practical problem solving.
• Experience with Linux, APIs and Python is a plus.
• Excellent written and verbal communication with customers.
• Industry certifications are a plus (e.g., CCNP, CCNA, CCENT).

Responsibilities

• Full-stack troubleshooting across the Verkada platform for enterprise customers.
• Provide design, installation and configuration guidance to customers.
• Communicate complex technical matters clearly to customers.
• Own customer issues from creation to resolution.
• Collaborate with Engineering/Product to test products and identify bugs.
• Write knowledge base articles and whitepapers.
• Stay current with product updates and industry tech.
• Build tools and processes to scale support.

Skills

Networking basics

Linux

APIs

Python

Communication

Customer service

Troubleshooting

Problem solving

Education

Bachelor’s or Master’s in Networking/CS/Engineering

Job description

Verkada is expanding rapidly in Sydney and the JAPAC region. We are seeking a Technical Support Engineer to join our elite team serving enterprise customers. You will own and resolve challenging issues across the Verkada platform and become the go-to person for difficult problems.

You will dive into complex environments, troubleshoot multi-system setups, and educate customers on best practices. On-site 5 days a week in Sydney, you’ll collaborate with Engineering to drive product improvements.