Senior ServiceNow ITSM Architect - Lead Transformations & Roadmaps

ITbility; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

ITbility is seeking an experienced ServiceNow ITSM Architect for a 6+ month contract in Australia. You will lead discovery workshops, capture requirements, and design end-to-end ITSM solutions aligned with business goals.

Key focus areas include change management, knowledge management, service catalog, CMDB, and architecture governance, with emphasis on scalable, secure delivery. You will engage with IT and business stakeholders and present adoption roadmaps to leadership.

Qualifications

• 10+ years of experience in ITSM architecture or related field.

Responsibilities

• Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.

Skills

Stakeholder engagement

Requirements gathering

Workshop facilitation

Solution architecture

ServiceNow ITSM

ServiceNow

Tools

ServiceNow

Job description

ITbility is seeking an experienced ServiceNow ITSM Architect for a 6+ month contract in Australia. You will lead discovery workshops, capture requirements, and design end-to-end ITSM solutions aligned with business goals.

Key focus areas include change management, knowledge management, service catalog, CMDB, and architecture governance, with emphasis on scalable, secure delivery. You will engage with IT and business stakeholders and present adoption roadmaps to leadership.