Enterprise Service Cloud Account Executive (AI-Powered)

Informatica; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce in Sydney, Australia is seeking an Enterprise Account Executive for Service Cloud to partner with enterprise customers and prospects, solving service and contact centre challenges using Salesforce and Agentforce. You will manage existing accounts and hunt for new logos within a named enterprise territory, driving strategic growth and value.

You will act as a trusted advisor, evangelize AI-powered service solutions, and run full sales cycles from discovery to close, aiming to exceed

Qualifications

• 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX
• Track record of quota overachievement
• Strong consultative selling skills — discovery, solution framing, negotiation, and close
• Experience with SaaS and software sales
• Ability to work cross-functionally in complex enterprise deals
• Familiarity with CRM platforms (Salesforce experience a bonus)

Responsibilities

• Build and execute a Service Cloud sales strategy across your enterprise territory.
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos
• Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
• Exceed annual quota through a consultative, outcome-led approach

Job description

Salesforce in Sydney, Australia is seeking an Enterprise Account Executive for Service Cloud to partner with enterprise customers and prospects, solving service and contact centre challenges using Salesforce and Agentforce. You will manage existing accounts and hunt for new logos within a named enterprise territory, driving strategic growth and value.

You will act as a trusted advisor, evangelize AI-powered service solutions, and run full sales cycles from discovery to close, aiming to exceed