Enterprise Account Executive - Service Cloud

Informatica; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce in Sydney, Australia is seeking an Enterprise Account Executive for Service Cloud to partner with enterprise customers and prospects, solving service and contact centre challenges using Salesforce and Agentforce. You will manage existing accounts and hunt for new logos within a named enterprise territory, driving strategic growth and value.

You will act as a trusted advisor, evangelize AI-powered service solutions, and run full sales cycles from discovery to close, aiming to exceed

Qualifications

• 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX
• Track record of quota overachievement
• Strong consultative selling skills — discovery, solution framing, negotiation, and close
• Experience with SaaS and software sales
• Ability to work cross-functionally in complex enterprise deals
• Familiarity with CRM platforms (Salesforce experience a bonus)

Responsibilities

• Build and execute a Service Cloud sales strategy across your enterprise territory.
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos
• Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
• Exceed annual quota through a consultative, outcome-led approach

Job description

Enterprise Account Executive - Service Cloud

We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to enterprise customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.

We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to enterprise customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.

Day to Day

• Build and execute a Service Cloud sales strategy across your enterprise territory.

• Act as a trusted advisor to customers, deeply understanding their service and CX challenges

• Drive revenue growth by expanding within existing accounts and acquiring net-new logos

• Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers

• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close

• Exceed annual quota through a consultative, outcome-led approach

Ideal Expertise

• 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX

• A track record of consistent quota overachievement

• Strong consultative selling skills — discovery, solution framing, negotiation, and close

• Experience with SaaS and software sales

• Ability to work cross-functionally in complex enterprise deals

• Familiarity with CRM platforms (Salesforce experience a bonus!)

Why Now?

AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift. With Agentforce, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of Australia's largest organisations figure out what's possible in the next era of customer experience.

Why Salesforce?

We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that:

• Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service

• Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other

*LI-Y