Enterprise SaaS Implementation Specialist

White Bay; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Sydney CBD office with hybrid flex

Hybrid work environment

Job summary

White Bay in Australia seeks a Technical Implementation Consultant to work with enterprise insurance customers across complex platform delivery projects. The role sits between consulting, configuration and technical delivery, requiring both business understanding and technical problem solving.

You’ll configure workflows, rules and platform behavior, translate requirements into system outcomes, and support integrations, testing and deployments while collaborating with developers, BAs and delivery

Qualifications

• Experience in Implementation Consulting or similar hybrid role.
• Strong stakeholder and client-facing communication skills.
• Experience configuring SaaS platforms, workflows, or system logic.
• Comfortable using SQL for querying, validation or troubleshooting.
• Enjoy solving technical problems, not just gathering requirements.
• Able to think functionally and technically when solving problems.
• Insurance, financial services or regulated environments experience is beneficial but not essential.

Responsibilities

• Working directly with customers to understand business requirements and operational processes.
• Configuring workflows, business rules and platform behaviour within a complex SaaS environment.
• Translating functional requirements into logic-based system outcomes.
• Investigating system issues, analysing data and troubleshooting platform behaviour.
• Supporting integrations, testing, data validation and deployment activities.
• Running workshops, gathering requirements and guiding customers through implementations and upgrades.
• Working closely with developers, BAs and delivery teams across large-scale transformation projects.

Skills

SQL querying

Stakeholder management

SaaS configuration

Technical troubleshooting

Client-facing

Tools

SQL

Job description

White Bay in Australia seeks a Technical Implementation Consultant to work with enterprise insurance customers across complex platform delivery projects. The role sits between consulting, configuration and technical delivery, requiring both business understanding and technical problem solving.

You’ll configure workflows, rules and platform behavior, translate requirements into system outcomes, and support integrations, testing and deployments while collaborating with developers, BAs and delivery