Enterprise Renewals & Data Insights Consultant

Palo Alto Networks; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

State of the art offices

Wellbeing programs

Career development opportunities

Hybrid working two days on site

Job summary

The Department of Customer Service is seeking a Senior Data Analyst and Insights to join the Data Products & Digital Strategy team in a transformative role. You will turn complex business needs and stakeholder requirements into actionable analytics, dashboards and reporting to support executive decisions and program delivery.

Focus on data storytelling, visualisation and analytics across government datasets, leveraging Power BI, Python and SQL within modern cloud environments.

Qualifications

• Strong ability to translate complex business challenges into clear metrics and insights.
• Experience creating dashboards and reports for government or large organizations.
• Proficiency with Power BI, Python and SQL for analytics and data storytelling.

Responsibilities

• Transform business challenges into actionable analytics, dashboards and reporting.
• Develop reports and strategies to monitor performance and inform decisions.
• Engage stakeholders to align expectations and ensure clear messaging.
• Deliver end-to-end BI solutions with data modelling and ETL.

Skills

Data storytelling

Data visualization

Stakeholder engagement

Analytical techniques

BI solutions

Tools

Power BI

Python

SQL

Databricks

Snowflake

Job description

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The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Senior Data Analyst and Insights to join their team!

• Temporary Clerk Grade 9/10 opportunity – until 30 June 2028
• Salary Range: $133,348 - 146,945 + super
• Location: McKell, Haymarket.Genuinely hybrid working arrangements – two days per week on site.
• State of the art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning opportunities.

About Us

Between the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program). DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.

Primary purpose of the role:

The Senior Data Analyst and Insights is a key member of the Data Products and Digital Strategy team, responsible for transforming complex business challenges, stakeholder needs and diverse perspectives into actionable analytics, metrics, dashboards and reporting. Leveraging strong analytical, visualisation and data storytelling capabilities, the role provides expert advice and clear, evidence-based insights to support executive decision-making, program delivery and strategic partnerships.

The Senior Data Analyst and Insights contributes to the successful delivery of the NSW Priority Reform 4 agenda in partnership with Aboriginal community stakeholders, ensuring data, insights and digital solutions align with community priorities and support NSW Government commitments under the National Agreement on Closing the Gap.

Your responsibilities will include:

• Source, filter, interpret and analyse complex data/business intelligence information to answer multifaceted business problems including the identification of trends and/or patterns in complex data sets, to create inference or insights that are presented in the most appropriate format to ensure clarity for target audience
• Contribute to the development and implementation of reports or strategies to improve the collection, analysis, reporting and utilisation of data and information, including monitoring of business performance, and evaluation to inform decision making
• Analyse complex information and data from multiple sources to deliver effective and innovative solutions in a meaningful way while managing multiple deadlines and ensuring high level of accuracy and quality of work
• Engage and influence a diverse range of stakeholders to develop trust and ensure their varying expectations, viewpoints, and interests inform the development of the data analysis and program reporting

About you:

• You are a skilled data storyteller who can translate complex business challenges, stakeholder requirements and diverse perspectives into meaningful metrics, insights and reporting, presenting information clearly and concisely to support informed decision-making across a range of audiences.
• You have an eye for data visualisation and report design, creating intuitive dashboards, charts and performance reports that transform complex data into engaging, accessible and actionable insights for diverse stakeholders in community and government.
• Experience working with modern analytics tools and cloud-based data environments, with proficiency in Power BI, Python and SQL
• Demonstrated experience applying a range of statistical and analytical techniques to support reporting, performance monitoring, program evaluation and evidence-based decision-making.
• Proven experience delivering end-to-end business intelligence solutions, including data modelling, ETL development, dashboard creation and report design using platforms such as Power BI, Databricks and Snowflake.
• Experience with geospatial data analysis and visualisation is desirable but not essential.We value diverse experiences.

What we need from you:

• Tell us about a time you designed a report or dashboard that transformed complex data into a clear and compelling story. How did you gather and balance differing stakeholder needs and preferences, and what approach did you take to secure agreement on the final design and key messages?

For any questions about the role, please contact Adrian Power,Data Products & Digital Strategy Manager at

Salary Grade 09/10, with the base salary for this role starting at $133,348 base plus superannuation

For enquiries relating to recruitment please contact Rodrigo Sandoval via

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, October 15th, 2026 at 11:59 pm

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please do not hesitate to let us know here.