Enterprise Customer Success | Managed Services & Data/IP

seek.com.au; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Seek is seeking a customer-focused professional to manage enterprise customer relationships in a telecoms and managed services context. You will coordinate Telstra fixed services and Data & IP projects, using data insights to drive improvements and opportunities.

You will work with account executives and cross-functional teams to ensure successful delivery, effective communication, and enhanced customer satisfaction and retention.

Qualifications

• Experience in telecommunications, managed services, customer success or service delivery.
• Knowledge of Telstra fixed services and Data & IP solutions.
• Advanced Excel and Power BI capabilities for data extraction, validation, modeling, analysis and reporting.
• Experience analyzing customer, service and billing data to identify trends and optimisation opportunities.
• Ability to translate complex data into clear reports and actionable recommendations for customers and senior stakeholders.

Responsibilities

• Customer relationships: Build strong relationships through regular engagement, proactive guidance and timely resolution of concerns.
• Fixed services: Manage additions, moves and changes to Telstra fixed services.
• Quoting: Prepare Telstra Data & IP quotations and explain options, costs and delivery requirements.
• Project delivery: Manage Data & IP projects, customer meetings, timelines and stakeholder communications, ensuring services are billed.
• Vendor coordination: Source and coordinate installation contractors, incorporating supplier costs and approved margins into customer pricing.
• Telstra collaboration: Help resolve system access and process gaps affecting Enterprise Partners.
• Data and improvement: Analyse customer and service data, present insights and recommend improvements.
• Customer retention: Partner with Marketing on retention initiatives across teams using agile principles.
• Onboarding and training: Help customers adopt implemented technology and provide training.
• Data analysis and reporting: Prepare customised reports and data models using Excel.

Skills

Telecommunications & MSS

Customer relationships

Data & IP knowledge

Advanced Excel

Power BI

Data analysis & reporting

Project coordination

Agile principles

Vendor coordination

Tools

Excel

Power BI

Job description

Seek is seeking a customer-focused professional to manage enterprise customer relationships in a telecoms and managed services context. You will coordinate Telstra fixed services and Data & IP projects, using data insights to drive improvements and opportunities.

You will work with account executives and cross-functional teams to ensure successful delivery, effective communication, and enhanced customer satisfaction and retention.