Customer Success and Data Analyst Consultant

seek.com.au; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Seek is seeking a Customer Success and Data Analyst Consultant to drive data-driven customer engagement and reporting across onboarding, implementation and ongoing success. You will leverage Advanced Excel and Power BI to mine data, build models, and visualise insights that support business growth and improve customer outcomes.

The role emphasises continuous improvement, strong communication with stakeholders, and collaboration with sales, support, and marketing teams to optimise processes and

Qualifications

• 2+ years’ experience in a similar role.
• Advanced Excel skills (essential).
• Experience with Telstra mobility plans will be highly regarded.

Responsabilités

• Evaluate, interpret, and assist sales and support teams with data reports and models to identify trends.
• Maintain data models for analytic reporting and source systems.
• Profile, test and understand data from multiple sources to identify trends and insights.
• Analyse billing trends and build Telecom Expense Management and Fleet Optimisation reports.
• Use DBMS software to analyse issues, gather performance metrics, and generate reports.
• Review data gathering and reporting processes to increase efficiency and transparency.
• Coordinate with stakeholders to manage client projects and deliver monthly analytics reports.
• Examine data to uncover insights and provide actionable recommendations to decision-makers.
• Collaborate with Marketing to develop a customer retention strategy and onboard/train clients on new technology.

Connaissances

Data analytics

Customer success

Stakeholder communication

Data modelling

Onboarding clients

Agile

Outils

Power BI

Microsoft Excel

Description du poste

Customer Success and Data Analyst Consultant

We are a leading communications technology Managed Service Provider (MSP) that connects Australian organisations to people, places, and things.

With over 35 years in the Australian ICT industry, we have built a strong reputation for innovation and service excellence. From our beginnings in mobility, we have expanded our managed services to include enterprise mobility, connectivity, cloud communications, and managed IT.

About the Job:

Do you have a passion for data analytics and fostering long-term customer relationships, driving business growth through hands‑on customer engagement across their journey?

This position presents an exciting opportunity for someone to leverage their data analytics expertise to shape and enhance the reporting, billing analysis, service optimisation and customer engagement. You'll play a pivotal role in onboarding clients and ensuring the successful development, implementation, and support of products and initiatives, all within an agile framework. Utilising advanced Excel and Power BI skills, you'll conduct data mining, analysis, modelling, and visualisation to support key business objectives.

Continuous improvement is central to this role, alongside a strong focus on exceptional customer service and success. Your responsibilities will include maintaining overall customer satisfaction through regular interaction, providing guidance, and monitoring customer well‑being. A keen eye for opportunity, an analytical mindset, and a passion for working with data are essential. Moreover, effective communication skills are crucial, as you'll confidently demonstrate your analytic prowess while engaging with stakeholders diplomatically.

Tasks & Responsibilities:

Evaluate, interpret, and assist sales and support teams, providing data reports and data models using methodical and logical approach to answer multifaceted questions including the identification of trends or patterns in complex data sets to create valuable insights.

Maintain data models for analytic & reporting, including input to the enhancements required for the logical model, development and staging areas and source systems.

Profile, test and understand data extracted from multiple data sources to identify data trends, outliers, and modelling outputs regularly and on ad hoc basis.

Analyse and interpret data and billing trends, also build Telecom Expense Management and Fleet Optimisation

Utilise database management system software, with relevant tools and expertise, to analyse issues, gather performance metrics, and generate comprehensive reports.

Review existing data gathering and reporting processes and make recommendations for improvement, to increase efficiency and transparency and to ensure information requirements of all stakeholders are met.

Work closely with stakeholders from different functions to co‑ordinate project requirements and manage clients across different industries and provide data analytical report on monthly basis in a timely manner.

Detailed technical skills in data analytics using Advanced Microsoft Excel, Power Bi Report Design, Data Visualisation, Data Modelling.

Examine data to uncover valuable insights, effectively convey your findings, and provide actionable recommendations to important decision‑makers.

Ensuring the best customer experience possible for all customers

Own and nurture relationships with customers and ensure products and initiatives are developed, implemented, and supported utilising agile principles.

Play a leading role in improving the overall customer experience.

Work closely with the Marketing team to develop and execute a customer retention strategy.

Onboard and train new and existing clients on new technology that has been implemented.

Work closely with senior management on system updates and process improvements.

Skills & Experiences:

2+ years’ experience in a similar role

Experience with Telstra mobility plans will be highly regarded.

Advanced Excel skills (essential)

Ability to multi‑task and handle a variety of challenging roles in a very dynamic environment.

Exceptional customer service skills and experience (essential)

Great communication skills and able to speak to C Level stakeholders.

Why Work With Us:

We focus our energy on interesting and impactful work. We're always learning, innovating, and setting the standard; making a positive difference to our customers and teammates.

We embrace diversity, equity, and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.