Enterprise Business Analyst

NRW.Global Business; Port Macquarie; On-site; AUD 101,000 - 113,000; Full time

Benefits offered by this job

Hybrid working

Gym membership discount

Welcome experience

Career development

Annual salary review

Long service leave

Employee assistance program

Salary packaging

Awards ceremony

Job summary

Port Macquarie-Hastings Council is seeking an proactive Enterprise Business Analyst to join the Digital Technology team in Port Macquarie. You will translate complex business needs into practical solutions, work with stakeholders and vendors, and lead workshops to validate requirements and support UAT.

A degree in IT/CS and 3+ years BA experience are requested. The role offers hybrid working arrangements, 35 hours per week, and a salary range of 101,015 to 113,067 AUD with performance-based

Qualifications

• Degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
• 3+ years as a Business Analyst, ideally in enterprise applications or ERP projects.
• Experience supporting complex technology projects via requirements gathering, process improvement, and stakeholder engagement.
• Excellent communication and stakeholder management skills.
• Strong understanding of project management methodologies and best practices.
• Experience in process improvement and documentation.
• Commitment to continuous learning and improvement in technology project delivery.
• Knowledge of enterprise-level applications (integration platforms, CRM, reporting) and troubleshooting technical issues.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements for enterprise-level applications and systems.
• Analyse business needs, document problems and proposed solutions, and guide effective approaches.
• Translate business needs into technical specifications with the Digital Technology team or external vendors.
• Identify and implement process improvements to boost productivity and efficiency.
• Support the Enterprise Applications team with defect analysis and enhancement requirements.
• Lead workshops to validate requirements, gain consensus on solutions, and support UAT and defect management.

Skills

Business analysis

Stakeholder management

Requirements gathering

Process improvement

Communication

Project management

ERP systems

Education

Information Technology / Computer Science degree

Tools

ERP systems

CRM

Job description

About The Opportunity

At Port Macquarie-Hastings Council (PMHC), every employee plays a part in ensuring we work together to achieve positive outcomes for our community. We are seeking a proactive, curious and collaborative Enterprise Business Analyst to join our Digital Technology team. This is an exciting opportunity for someone who enjoys solving problems, takes ownership of their work and can turn complex business needs into practical solutions. You'll work closely with business stakeholders, technical specialists and vendors across a diverse range of enterprise applications, operational activities and improvement initiatives. We're looking for someone who can quickly understand new systems and processes, confidently manage competing priorities, think critically and communicate effectively while delivering quality outcomes in a busy and collaborative environment.”

To Succeed In This Role, You Will Have

• A degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
• At least 3 years' experience as a Business Analyst, ideally within enterprise applications or ERP systems projects.
• Proven experience supporting complex technology projects through requirements gathering, process improvement, and stakeholder engagement.
• Excellent communication and stakeholder management skills.
• Strong understanding of project management methodologies and best practices.
• Experience in process improvement and documentation.
• A demonstrated commitment to continuous learning and improvement in technology project delivery.
• Knowledge of enterprise-level applications (integration platforms, CRM, reporting) and troubleshooting technical issues.

On a Typical Day, This Role Will

• Collaborate with stakeholders to gather and document business requirements, particularly for enterprise-level applications and systems.
• Utilise critical thinking to analyse business needs, clearly document both the problem and the proposed solution, and provide guidance to help the business identify the most effective approach.
• Translate business needs into technical specifications, collaborating with the Digital Technology team and/or external vendors to ensure the solution aligns with business needs and delivers the best outcome.
• Identify and implement process improvements to increase productivity and efficiency.
• Support the Enterprise Applications team with defect analysis and enhancement requirements, ensuring issues are resolved and opportunities for improvement are identified.
• Lead workshops to validate requirements, gain consensus on business solutions, and support User Acceptance Testing (UAT) and defect management to ensure solutions meet business needs.

Remuneration And Benefits

Employment Type: Full time, Permanent 35 hours per week

Salary (exclusive of super): Starting in the range of $101,015 to $113,067 depending on skills and experience

Opportunity for performance-based increase available after achieving agreed goals.

Benefits

• Flexible work arrangements - hybrid working and flexi-time
• Discounted gym membership through membership to Fitness Passport
• Candidates relocating to the region have access to The Welcome Experience
• Career development opportunities OR Opportunities for learning and development and internal career progression
• Annual salary increase as per the Local Government (State) Award 2026 plus annual salary review
• Long service leave after 5 years
• Generous employee assistance program
• Salary packaging options available through Salary Packaging Australia and Maxxia
• Recognition through our annual awards ceremony celebrating and rewarding staff achievements

About The Port Macquarie Hastings Region

The region is one of Australia's most enviable locations. We boast a stunning hinterland, kilometres of pristine beaches, national parks, playgrounds, sporting facilities, restaurants, galleries, theatres and a genuine community vibe. The Mid-North Coast is perfect for hiking, surfing, camping, fishing, exploration, sports, arts, theatre, food and wine.

Questions?

If you would like to know more about this opportunity or have any questions about the role, please contact Kaisa Laduska, Manager Enterprise Applications on [phone].

At Port Macquarie-Hastings Council

We believe that diversity makes us stronger.

We are committed to creating a workplace that reflects the vibrant community we serve—where everyone feels welcome, respected, and empowered to thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, culturally and linguistically diverse individuals, and members of the LGBTQIA+ community.

If you require any adjustments during the recruitment process or in the workplace, please contact us at [e-mail]. We're here to support you every step of the way.

Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.

Applications Close: Sunday 29 November 2026 at 11:30pm

Notes

Suitable candidates may be placed on an eligibility list for future identical positions for 6 months or a talent pool for similar positions for a period of 12 months.

Preferred applicants are required to complete pre-employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment (includes drug and alcohol testing); Qualification verification; Working with Children Check verification.