Enterprise Bdm — Contact Centre Solutions (Anz, Hybrid)

Talent; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Resonate Solutions Pty Limited in North Sydney is hiring an Account Executive to drive net new logo sales for our Customer Experience SaaS platform. You will own the full sales lifecycle—from outbound prospecting through discovery, demos, negotiation, and closing—with mentorship from senior sales leadership.

This hunter role is ideal for someone who can build pipeline, run structured discovery, demonstrate ROI, and engage multiple stakeholders across SMB and Mid-Market accounts while

Qualifications

• 2–4 years of B2B SaaS sales experience, preferably in CX or related
• Experience applying MEDDIC/MEDDPICC to qualify and advance opportunities
• Ability to run structured, outcome-focused discovery conversations
• Proven track record of meeting/exceeding quota in a new-business/hunter role

Responsibilities

• Own the full sales cycle from outbound prospecting to discovery, demo, negotiation, and closing
• Generate and manage a diversified sales pipeline through strategic outbound efforts
• Lead discovery conversations to uncover pain points, quantify ROI, and align to outcomes
• Deliver product demonstrations showing ROI and relevance to customer challenges
• Collaborate with marketing, product, and customer success to drive deal success and forecasting

Skills

SaaS sales

MEDDIC framework

Outbound prospecting

Discovery

Negotiation

CRM

Job description

Account Executive (SaaS Customer Experience) – AU

North Sydney Resonate Solutions Pty Limited

Posted today

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Job Description

We’re looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you’ll join a team with a raving fan customer base and strong product-market fit.

This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.

What You’ll Do

• Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and advance sales opportunities
• Build tailored value propositions tied to measurable ROI and customer outcomes
• Deliver product demonstrations that connect capabilities to real customer challenges
• Engage with multiple stakeholders across buying committees
• Maintain accurate pipeline forecasting and strong deal hygiene in CRM
• Negotiate and close contracts while protecting pricing integrity
• Partner cross-functionally with marketing, product, and customer success to drive deal success

What Great Looks Like

• Proactive about building pipeline; you don’t wait for opportunities
• Structured discovery conversations that are insightful and valuable
• Clear communication of economic impact and ROI
• Strong command of decision processes and champion identification
• Track record of closing multi-stakeholder SaaS deals

Required Experience

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience or adjacent categories
• Track record of meeting or exceeding quota in a new-business or hunter-style role
• Experience with MEDDIC/MEDDPICC framework
• Experience selling into SMB or Mid-Market organizations
• Solid outbound prospecting skills (cold calling, email, social selling)
• Ability to run a structured, outcome-focused discovery process
• Strong communication and storytelling capabilities
• Experience managing 1–3 month and 3–6 month B2B sales cycles

Core Competencies

• Pipeline generation and territory development
• Professional communication across organizational levels
• Business case and ROI articulation
• Objection handling and negotiation
• Deal strategy and stakeholder engagement
• CRM discipline and forecast accuracy

Why Join Us

• High-impact role with direct influence on company growth
• Strong product-market fit in a mission-critical category (Customer Experience)
• Performance-driven culture with strong earning potential
• Mentorship and development from elite Customer Experience sales leadership
• A collaborative environment that invests in your growth

Compensation

• Competitive base + uncapped commission
• Accelerators for overperformance
• Equity participation (where applicable)

We’d love to hear from driven, coachable sellers ready to grow their career in CX SaaS and earn exceptional commissions.