Enterprise Applications Analyst — Elevate Member Experience

GMHBA Limited; Geelong; In loco; AUD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

GMHBA Limited is seeking an experienced Enterprise Applications Analyst to become the functional expert across platforms including Genesys Cloud CX, HAMBS and Dynamics 365. You will partner with stakeholders across Customer and Private Health Insurance to translate business needs into practical, delivery-ready solutions that create real value, balancing technology with member experience.

Join a not-for-profit health insurer committed to a flexible workplace, supportive culture and a regional

Competenze

• Proven experience in business and functional analysis across CRM, contact centre, claims or enterprise applications environments.
• Strong skills in requirements gathering, process mapping and impact assessment.
• Experience working with vendors, technical teams and business stakeholders.
• Excellent communication and facilitation skills.
• A degree in Business, Information Technology or a related discipline.

Mansioni

• Leading discovery workshops, requirements gathering and process analysis.
• Turning business needs into clear, actionable outcomes.
• Acting as the functional authority for Genesys Cloud CX and HAMBS.
• Supporting platform governance, release readiness and adoption.
• Coordinating stakeholders, vendors, testing activities and business acceptance.
• Helping teams navigate priorities, risks, dependencies and delivery decisions.
• Supporting continuous improvement across customer and PHI platforms.

Conoscenze

Business analysis

Stakeholder engagement

Requirements gathering

Process mapping

Communication

Formazione

Bachelor's degree in Business/Information Technology or related

Strumenti

Genesys Cloud CX

HAMBS

Dynamics 365

Descrizione del lavoro

GMHBA Limited is seeking an experienced Enterprise Applications Analyst to become the functional expert across platforms including Genesys Cloud CX, HAMBS and Dynamics 365. You will partner with stakeholders across Customer and Private Health Insurance to translate business needs into practical, delivery-ready solutions that create real value, balancing technology with member experience.

Join a not-for-profit health insurer committed to a flexible workplace, supportive culture and a regional