Enterprise Applications Business Analyst

GMHBA Limited; Geelong; On-site; AUD 90,000 - 130,000; Full time

Job summary

GMHBA Limited is seeking an experienced Enterprise Applications Analyst to become the functional expert across platforms including Genesys Cloud CX, HAMBS and Dynamics 365. You will partner with stakeholders across Customer and Private Health Insurance to translate business needs into practical, delivery-ready solutions that create real value, balancing technology with member experience.

Join a not-for-profit health insurer committed to a flexible workplace, supportive culture and a regional

Qualifications

• Proven experience in business and functional analysis across CRM, contact centre, claims or enterprise applications environments.
• Strong skills in requirements gathering, process mapping and impact assessment.
• Experience working with vendors, technical teams and business stakeholders.
• Excellent communication and facilitation skills.
• A degree in Business, Information Technology or a related discipline.

Responsibilities

• Leading discovery workshops, requirements gathering and process analysis.
• Turning business needs into clear, actionable outcomes.
• Acting as the functional authority for Genesys Cloud CX and HAMBS.
• Supporting platform governance, release readiness and adoption.
• Coordinating stakeholders, vendors, testing activities and business acceptance.
• Helping teams navigate priorities, risks, dependencies and delivery decisions.
• Supporting continuous improvement across customer and PHI platforms.

Skills

Business analysis

Stakeholder engagement

Requirements gathering

Process mapping

Communication

Education

Bachelor's degree in Business/Information Technology or related

Tools

Genesys Cloud CX

HAMBS

Dynamics 365

Job description

Remarkable people; remarkable career.

At GMHBA, every day is a chance to make a real impact on people's lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we've put our members, and our people, first. Make your career meaningful with GMHBA.

Ready to make a real impact?

At GMHBA, we're transforming how we deliver exceptional experiences for our members and customers. We're looking for an experienced Enterprise Applications Analyst to become the functional expert across key platforms including Genesys Cloud CX, HAMBS and Dynamics 365, helping drive innovation, efficiency and better outcomes for our members.

This is an exciting opportunity for a Business Analyst who enjoys working at the intersection of business, technology and customer experience. You'll partner with stakeholders across Customer and Private Health Insurance (PHI), translating business needs into practical, delivery-ready solutions that create real value.

What you'll be doing

You'll play a critical role in helping GMHBA maximise the value of its enterprise applications by:

• Leading discovery workshops, requirements gathering and process analysis
• Turning business needs into clear, actionable outcomes
• Acting as the functional authority for Genesys Cloud CX and HAMBS
• Supporting platform governance, release readiness and adoption
• Coordinating stakeholders, vendors, testing activities and business acceptance
• Helping teams navigate priorities, risks, dependencies and delivery decisions
• Supporting continuous improvement across customer and PHI platforms

What you'll bring

We're looking for someone who combines strong business analysis capability with exceptional stakeholder engagement skills.

You'll have:

• Proven experience in business and functional analysis across CRM, contact centre, claims or enterprise applications environments
• Strong skills in requirements gathering, process mapping and impact assessment
• Experience working with vendors, technical teams and business stakeholders
• Excellent communication and facilitation skills
• A degree in Business, Information Technology or a related discipline

Bonus points if you have experience with:

• Genesys Cloud CX
• HAMBS
• Dynamics 365
• Private Health Insurance
• Contact centre operations
• Agile, ITIL or Business Analysis certification.

Why GMHBA?

At GMHBA, you'll join a purpose-driven organisation that genuinely puts people first. You'll have the opportunity to work on meaningful technology initiatives that support the health and wellbeing of Australians while collaborating with passionate colleagues across business and technology teams.

If you have any questions about this position or the recruitment process, please reach out to the careers team at [e-mail]

At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.

Applications close on Friday,20th Nov'2026.