Ai Solution Strategist

Nice Inc.; Wollongong City Council; Sur place; AUD 140 000 - 180 000; Plein temps

Résumé du poste

NiCE is seeking a visionary AI product strategist who will drive the design and launch of conversational AI agents powering high-volume customer interactions. You’ll collaborate with product managers, engineers, and GTM teams to translate business needs into scalable AI solutions.

The role blends strategic leadership with hands-on agent design and requires fluency in both business contexts and technical execution.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related discipline.
• MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

Responsabilités

• Define, develop, and launch conversational AI agents that power large volumes of live customer interactions.
• Partner with Product Managers and Engineers, and GTM teams, to deliver AI initiatives.
• Lead delivery across multiple concurrent complex agentic projects with high visibility.
• Bridge the gap between technical teams and business stakeholders throughout the lifecycle.
• Shape agent behavior through conversational design and data-driven insights.

Connaissances

AI product strategy

Cross-functional collaboration

Conversational design

Customer success

Business-technical fluency

Formation

Bachelor’s degree in Computer Science or Information Systems

MBA or equivalent experience

Description du poste

Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

• You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?

• Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
• Convert business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
• Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?

Education & Background

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

AI & Technology Expertise

• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.

CX & Industry Knowledge

• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.

Strategic & Communication Skills

• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?

• Get deeply involved in building and launching AI agents at the leading edge of the industry.
• Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
• Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
• Gain expertise that's in high demand and short supply across the market.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.