Enrolments Officer / Administration Assistant

The Y Australia; Ballarat; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Corporate childcare discount

Job summary

The Y Ballarat is seeking an Enrolments Officer / Administration Assistant to support both our Swim School and Early Learning Centre during a parental leave cover. You will manage enrolments, waitlists and family enquiries, help families with enrolment paperwork and bookings, and keep enrolment records up to date.

Based at Brown Hill, this 38-hour-per-week role requires strong organisation, clear communication and attention to detail.

Qualifications

• Has strong organisational and time-management skills.
• Communicates confidently and professionally with families.
• Excellent attention to detail and enjoys keeping things organised.
• Is comfortable using computers, databases and administrative systems.
• Can manage competing priorities in a busy environment.
• Is approachable, proactive and enjoys being part of a supportive team.

Responsibilities

• Managing enrolments, waitlists and family enquiries.
• Assisting families with enrolment paperwork, bookings and account information.
• Maintaining accurate records and updating enrolment management systems.
• Supporting administration tasks across both services.
• Communicating professionally and warmly with families and team members.
• Assisting with billing enquiries, direct debit information and account follow-ups.
• Providing general administrative support to management and educators.
• Helping create a positive, welcoming experience for every family.

Skills

Organisation & time-management

Professional communication

Attention to detail

Computer literacy

Customer service experience

Tools

MS Office

Enrolment management systems

Job description

Enrolments Officer / Administration Assistant

Enrolments Officer / Administration Assistant

Parental Leave Cover | Y Learn and Swim

38 hours per week | Brown Hill location | $35.04 per hour
Commencing from 27 January 2027 for a 12-month period with the possibility of ongoing within the organisation.

Are you organised, approachable and passionate about helping families? Y Learn and Swim is seeking a friendly and motivated Enrolments Officer / Administration Assistant to join our team, supporting both our Swim School and Early Learning Centre during a period of maternity leave.

This is a fantastic opportunity for someone who enjoys working in a busy, family-focused environment where no two days are the same!

About the Role

Working across our Swim School and Early Learning Centre, you will play an important role in supporting families, maintaining accurate enrolment records and ensuring the smooth running of our administration processes.

Key Responsibilities

• Managing enrolments, waitlists and family enquiries.
• Assisting families with enrolment paperwork, bookings and account information.
• Maintaining accurate records and updating enrolment management systems.
• Supporting administration tasks across both services.
• Communicating professionally and warmly with families and team members.
• Assisting with billing enquiries, direct debit information and account follow-ups.
• Providing general administrative support to management and educators.
• Helping create a positive, welcoming experience for every family.

About You

• Has strong organisational and time-management skills.
• Communicates confidently and professionally with families.
• Has excellent attention to detail and enjoys keeping things organised.
• Is comfortable using computers, databases and administrative systems.
• Can manage competing priorities in a busy environment.
• Is approachable, proactive and enjoys being part of a supportive team.
• Has previous administration, customer service or enrolment experience (desirable).
• Has experience in early childhood education, childcare or swim school administration (highly regarded).

Why Join Us?

• Work within a supportive, family-focused organisation.
• Enjoy a varied role across two rewarding service environments.
• Make a meaningful difference by helping families access early learning and swimming opportunities.
• Be part of a team that values communication, teamwork and positive relationships.
• Access to our corporate childcare discount

About Us

At the Y, we believe in the power of inspired young people and the positive impact we can make in our communities. Across Victoria, we deliver a wide range of programs and services to more than 100 communities, including rural and remote areas. With over 700 passionate staff members and a growing network of services, we are proud to create opportunities for people to make a real difference.

Y Kinders is Victoria's largest Early Years Management provider, operating more than 93 services across the state, including kindergartens, early learning centres and before- and after-school care programs.

Our dedicated Y Ballarat team is committed to supporting, empowering and inspiring people of all ages. Through our programs and services, we create fun, safe, accessible and inclusive environments where children, young people and families can learn, grow and thrive.

Curious about the impact we make? Explore ourY Ballarat Community Impact Report and discover how we are strengthening our community together.

What our team loves about working at Y Ballarat

• "We love to celebrate different cultures here. Everyone is welcome!"
• "I like the amount of professional development we have access to."
• "The Y is child-focused. Everything we do is for the children, and that's great!"

Interested?

If you are a friendly, organised and reliable administrator who enjoys supporting families and helping a team thrive, we would love to hear from you!

If you have any specific enquiries or would like to speak to the line manager. Please call Elvie on 03 4320 0***

Join the Y Learn and Swim team and help us make every family’s experience a positive one!

Selection Criteria

For more information about our role or to view the key selection criteria please view the position description for this role.

About The Organisation

Y Ballarat, including our Board of Directors are committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People frameworks.

Y Ballarat requires all applicants to undergo checks prior to commencement including, police checks, international police checks, WWCC and reference checks as a minimum.

The Y Ballarat is a recognised Safeguarding Children and Young People organisation, independently reviewed by the ACF.