Enrolments & Admin Officer - Maternity Cover

The Y Australia; Ballarat; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Corporate childcare discount

Job summary

The Y Ballarat is seeking an Enrolments Officer / Administration Assistant to support both our Swim School and Early Learning Centre during a parental leave cover. You will manage enrolments, waitlists and family enquiries, help families with enrolment paperwork and bookings, and keep enrolment records up to date.

Based at Brown Hill, this 38-hour-per-week role requires strong organisation, clear communication and attention to detail.

Qualifications

• Has strong organisational and time-management skills.
• Communicates confidently and professionally with families.
• Excellent attention to detail and enjoys keeping things organised.
• Is comfortable using computers, databases and administrative systems.
• Can manage competing priorities in a busy environment.
• Is approachable, proactive and enjoys being part of a supportive team.

Responsibilities

• Managing enrolments, waitlists and family enquiries.
• Assisting families with enrolment paperwork, bookings and account information.
• Maintaining accurate records and updating enrolment management systems.
• Supporting administration tasks across both services.
• Communicating professionally and warmly with families and team members.
• Assisting with billing enquiries, direct debit information and account follow-ups.
• Providing general administrative support to management and educators.
• Helping create a positive, welcoming experience for every family.

Skills

Organisation & time-management

Professional communication

Attention to detail

Computer literacy

Customer service experience

Tools

MS Office

Enrolment management systems

Job description

The Y Ballarat is seeking an Enrolments Officer / Administration Assistant to support both our Swim School and Early Learning Centre during a parental leave cover. You will manage enrolments, waitlists and family enquiries, help families with enrolment paperwork and bookings, and keep enrolment records up to date.

Based at Brown Hill, this 38-hour-per-week role requires strong organisation, clear communication and attention to detail.