Enrolments & Admin Assistant - 12-Month Cover

Y Ballarat; Ballarat; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Corporate childcare discount

Job summary

Y Ballarat is seeking an Enrolments Officer / Administration Assistant to support both our Swim School and Early Learning Centre during a period of maternity leave. The role is 38 hours per week at Brown Hill, commencing 27 January 2027 for 12 months with potential ongoing opportunities.

You will manage enrolments, waitlists, and family enquiries, assist with paperwork and billing, and maintain accurate records in enrolment systems while providing warm, professional service to families and staff.

Qualifications

• Strong organisational and time-management skills.
• Communicates confidently and professionally with families.
• Excellent attention to detail and ability to stay organised.
• Comfortable using computers, databases and administrative systems.
• Can manage competing priorities in a busy environment.
• Approachable, proactive and a team player.
• Experience in administration, customer service or enrolment desirable.
• Experience in early childhood education, childcare or swim school administration highly regarded.

Responsibilities

• Managing enrolments, waitlists and family enquiries.
• Assisting families with enrolment paperwork, bookings and account information.
• Maintaining accurate records and updating enrolment management systems.
• Supporting administration tasks across both services.
• Communicating professionally and warmly with families and team members.
• Assisting with billing enquiries, direct debit information and account follow-ups.
• Providing general administrative support to management and educators.
• Helping create a positive, welcoming experience for every family.

Skills

Organisational skills

Time management

Professional communication withfamilie

Computer literacy

Enrolment systems

Tools

Databases

Administrative systems

Job description

Y Ballarat is seeking an Enrolments Officer / Administration Assistant to support both our Swim School and Early Learning Centre during a period of maternity leave. The role is 38 hours per week at Brown Hill, commencing 27 January 2027 for 12 months with potential ongoing opportunities.

You will manage enrolments, waitlists, and family enquiries, assist with paperwork and billing, and maintain accurate records in enrolment systems while providing warm, professional service to families and staff.