Enrolments Officer / Administration Assistant

Ymca Australia; Ballarat; On-site; AUD 44,000 - 52,000; Full time

Benefits offered by this job

Corporate childcare discount

Job summary

YMCA Australia’s Y Learn and Swim in Brown Hill is hiring an Enrolments Officer / Administration Assistant for parental leave cover. The role supports both Swim School and Early Learning Centre, handling enrolments, billing inquiries and general admin duties in a busy, family-focused environment.

The position is 38 hours per week at Brown Hill, commencing 27 January 2027 for 12 months with potential continuation within the organisation.

Qualifications

• Experience in enrolment or administration is preferred.
• Strong organisation and time-management skills.
• Ability to manage multiple priorities in a busy environment.
• Proficient with databases and enrolment management systems.
• Excellent communication with families.

Responsibilities

• Manage enrolments, waitlists and family enquiries.
• Assist families with enrolment paperwork, bookings and account information.
• Maintain accurate records and update enrolment management systems.
• Provide general administrative support to management and educators.
• Communicate professionally and warmly with families and team members.
• Assist with billing enquiries and direct debit information.
• Provide general administrative support to management and educators.
• Help create a welcoming experience for every family.

Skills

Organisational skills

Customer service

Attention to detail

Communication with families

Tools

Enrolment systems

Job description

Enrolments Officer / Administration Assistant

Parental Leave Cover | Y Learn and Swim

38 hours per week | Brown Hill location | $35.04 per hour

Commencing from 27 January 2027 for a 12-month period with the possibility of ongoing within the organisation.

Are you organised, approachable and passionate about helping families? Y Learn and Swim is seeking a friendly and motivated Enrolments Officer / Administration Assistant to join our team, supporting both our Swim School and Early Learning Centre during a period of maternity leave.

This is a fantastic opportunity for someone who enjoys working in a busy, family-focused environment where no two days are the same!

About the Role

Working across our Swim School and Early Learning Centre, you will play an important role in supporting families, maintaining accurate enrolment records and ensuring the smooth running of our administration processes.

Key Responsibilities

• Managing enrolments, waitlists and family enquiries.
• Assisting families with enrolment paperwork, bookings and account information.
• Maintaining accurate records and updating enrolment management systems.
• Supporting administration tasks across both services.
• Communicating professionally and warmly with families and team members.
• Assisting with billing enquiries, direct debit information and account follow-ups.
• Providing general administrative support to management and educators.
• Helping create a positive, welcoming experience for every family.

About You

We’re looking for someone who:

• Has strong organisational and time-management skills.
• Communicates confidently and professionally with families.
• Has excellent attention to detail and enjoys keeping things organised.
• Is comfortable using computers, databases and administrative systems.
• Can manage competing priorities in a busy environment.
• Is approachable, proactive and enjoys being part of a supportive team.
• Has previous administration, customer service or enrolment experience (desirable).
• Has experience in early childhood education, childcare or swim school administration (highly regarded).

Why Join Us?

• Work within a supportive, family-focused organisation.
• Enjoy a varied role across two rewarding service environments.
• Make a meaningful difference by helping families access early learning and swimming opportunities.
• Be part of a team that values communication, teamwork and positive relationships.
• Access to our corporate childcare discount

About Us

At the Y, we believe in the power of inspired young people and the positive impact we can make in our communities. Across Victoria, we deliver a wide range of programs and services to more than 100 communities, including rural and remote areas. With over 700 passionate staff members and a growing network of services, we are proud to create opportunities for people to make a real difference.

Y Kinders is Victoria’s largest Early Years Management provider, operating more than 93 services across the state, including kindergartens, early learning centres and before- and after-school care programs.

Our dedicated Y Ballarat team is committed to supporting, empowering and inspiring people of all ages. Through our programs and services, we create fun, safe, accessible and inclusive environments where children, young people and families can learn, grow and thrive.

Curious about the impact we make? Explore our Y Ballarat Community Impact Report and discover how we are strengthening our community together.

What our team loves about working at Y Ballarat

• "We love to celebrate different cultures here. Everyone is welcome!"
• "I like the amount of professional development we have access to."
• "The Y is child-focused. Everything we do is for the children, and that's great!"