Enrolments Specialist

Little Zak's Academy; Ryde; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package +commission

Up to 50% childcare discount

Wellbeing day

Wellness allowance

$1,000 referral bonus

EAP (Sonder)

Job summary

Little Zak's Academy in Ryde is seeking a driven Enrolments Specialist to join the Support Office on a full-time, office-based basis. The role focuses on converting enquiries into enrolments, building strong relationships with families, and contributing to centre occupancy growth.

You will manage high volumes of enquiries by phone and email, follow up to convert leads, and collaborate with centres to achieve KPIs in a supportive team environment. Salary includes commission and benefits.

Qualifications

• Experience in sales, customer service, or enrolments-focused roles.
• Confident communicator who can build trust quickly.
• Ability to manage multiple enquiries and meet KPIs.

Responsibilities

• Manage a high volume of enquiries via phone and email.
• Build rapport with families and understand their needs.
• Follow up consistently to convert leads into enrolments.
• Handle objections confidently, including fees and availability.
• Manage your pipeline and keep accurate records in the CRM.
• Work closely with centres to support occupancy growth.
• Full-time hours - 9:00am - 5:30pm.

Skills

Sales experience

Enrolments

CRM management

Communication

Job description

• Sales-focused role converting enquiries into enrolments
• Fast-paced, high-performing Support Office team
• Commission structure with strong earning potential

Little Zak's Academy is privately owned and family run. Our aim is to provide early childhood care and education in a safe, welcoming, adopting and nurturing environment.

Our staff are dedicated professionals who value the importance of maintaining an optimum level of care and education for all children. We select our staff based on knowledge and values, vision for children and learning, and commitment to families.

Due to continued growth, we are looking for a driven Enrolments Specialist to join our Support Office team in Ryde. This is a full-time, office-based role, Monday to Friday. We offer a collaborative Support Office environment, regular team events, and daily lunch in the office.

This is not a typical admin role. It is a sales-focused position where your ability to engage families, manage enquiries, and convert leads into enrolments directly impacts centre occupancy. Strong sales experience is essential for this role.

What this role actually looks like

You will be responsible for managing inbound enquiries and guiding families through the enrolment process. Your focus will be on building relationships, understanding family needs, and converting interest into confirmed enrolments.

• Manage a high volume of enquiries via phone and email
• Build rapport with families and understand their needs
• Follow up consistently to convert leads into enrolments
• Handle objections confidently, including fees and availability
• Manage your pipeline and keep accurate records in the CRM
• Work closely with centres to support occupancy growth
• Full-time hours - 9:00am - 5:30pm

Why people step into roles like this

• Salary: Competitive salary package + commission structure with strong earning potential
• Up to 50% childcare discount
• Wellbeing day each year (available after 12 months of service)
• $50 per month wellness allowance
• $1,000 referral bonus
• EAP (Sonder) for confidential support

About youres

• Experience in a sales, customer service, or enrolments-focused role
• Confident communicator who can build trust quickly
• Strong follow-up skills and a proactive approach
• Comfortable working towards targets and KPIs
• Organised and able to manage multiple enquiries at once
• Experience in childcare or early learning is highly regarded, but not essential.

Little Zak's Child Safety Commitment

Little Zak's Academy is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. As part of our commitment, we have a rigorous recruitment and screening process in place, including comprehensive reference checks, Police checks and child-safe employment checks.

By applying for a role with Little Zak's Academy, you acknowledge and agree to undergo all required child safety checks as part of our employment process.

We are an equal opportunity workplace where diversity is embraced. We foster a culture that supports inclusion and we encourage all qualified candidates to apply.