Enquiries & Reception Officer — Welcoming Admin Support

Melba Support; Ballarat; Hybrid; AUD 40,000 - 65,000; Part time

Job summary

Melba Support Services in Ballarat is seeking an Enquiries and Reception Officer to serve as the first point of contact for callers, visitors and emails. The role combines reception, administration and customer service to create a welcoming, efficient office experience.

You will handle data entry, maintain records, support teams across Melba, ensure information is current, and assist with reporting on enquiry trends.

Qualifications

• Experience in reception, administration or customer service.
• Strong communication and organisational skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Welcome visitors and create a friendly reception experience.
• Coordinate mail, deliveries and meeting room management.
• Provide administrative support including data entry and filing.
• Maintain office supplies and equipment; handle enquiries by phone, email and in person.
• Support teams with accurate information and confidential records.
• Assist with reporting and identify enquiry trends.

Skills

Reception

Customer service

Administration

Data entry

MS Office

Tools

Outlook

Word

Excel

PowerPoint

Job description

Melba Support Services in Ballarat is seeking an Enquiries and Reception Officer to serve as the first point of contact for callers, visitors and emails. The role combines reception, administration and customer service to create a welcoming, efficient office experience.

You will handle data entry, maintain records, support teams across Melba, ensure information is current, and assist with reporting on enquiry trends.