Field Service Technician

Bayer CropScience Limited; City of Boroondara; On-site; AUD 70,000 - 90,000; Full time

Job summary

Bayer CropScience Limited is looking for a Field Service Technician in Southeast VIC. The successful candidate will maintain and repair medical imaging products while building strong customer relationships.

The role requires a degree in Biomedical Engineering and at least 2 years of experience in a similar position. Key responsibilities include ensuring equipment operates at peak performance, promoting quality assurance, and effective relationship management.

Qualifications

• 2 years’ experience as a Medical Device Field Service Engineer or similar technical experience.
• Proficient with Microsoft Office applications and CRM systems.
• Must pass and maintain both an Australian Police and Working with children checks.

Responsibilities

• Maintain and repair all defective products—primarily on-site and at the Service Hub.
• Install new products and provide training as needed.
• Maintain effective customer and distributor relationships.
• Promote and support the Certification & Quality Assurance program—DirectCARE.

Skills

Biomedical Engineering

Medical Device Field Service Engineering

Knowledge of Radiology market

Microsoft Office applications

CRM systems

Education

Degree in Biomedical Engineering or equivalent

Job description

Field Service Technician – Southeast VIC

Where do you want to go? At Bayer Radiology we deliver end-to-end solutions designed to maximise efficiency across CT, MRI, Angiography and Nuclear Medicine—supporting both today’s demands and the future of medical imaging. With a strong focus on patients and customers, we combine deep modality expertise, industry‑leading service coverage, and trusted partnerships across the public and private health sectors throughout ANZ.

In this role, you’ll become the on‑site expert our customers depend on—bringing imaging environments to life and keeping them operating at peak performance. From installing and maintaining to troubleshooting and repairing Bayer and distributor equipment, you’ll play a hands‑on role in ensuring critical systems run seamlessly.

You’ll also be at the heart of the customer experience—building strong, trusted relationships, delivering exceptional service, and driving high levels of satisfaction across your region. This is your opportunity to work with cutting‑edge medical technology, make a real impact on patient care, and collaborate with a passionate, highly skilled team backed by Bayer’s global expertise.

Responsibilities

• Maintain and repair all defective products—primarily on‑site and at the Service Hub
• Install new products and provide training as needed
• Maintain effective customer and distributor relationships
• Promote and support the Certification & Quality Assurance program—DirectCARE
• Work with internal stakeholders to develop and evaluate State and National key account plans
• Actively seek product and business improvement insights from our customers
• Maintain accurate service reports and customer records

Qualifications

• Degree in Biomedical Engineering or equivalent engineering qualification
• 2 years’ experience as a Medical Device Field Service Engineer or similar technical experience
• Knowledge and experience of Radiology market, environment, and equipment
• Demonstrated planning and organisational skills
• Proficient with Microsoft Office applications and CRM systems
• Must pass and maintain both an Australian Police and Working with children checks
• Hold and maintain a current Australian driver’s license

Be You @ Bayer

We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, citizenship, sexual orientation, age, marital status, disability or gender identity. If you have a disability or special need that requires accommodation for you to participate to your full potential in our selection process, please let us know.

Be part of something bigger

At Bayer we support your career. For more information about this role and the innovative suite of benefits on offer, get in contact with our Talent Acquisition Team via [e-mail].

Recruitment agencies please note that this position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes.

Location: Australia : Victoria : Hawthorn East

Division: Pharmaceuticals

Reference Code: 874598