Engagement Specialist, Hearing Solutions (ANZ)

Cochlear Malaysia SDN BHD. (Malaysia); Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Cochlear is seeking an Engagement Associate to join the Australia & New Zealand team, with preferred locations Sydney, Brisbane or Melbourne. You will provide direct consumer support through the hearing journey, mentoring candidates to help them choose Cochlear and progress through implantation.

The role emphasizes engaging with candidates, delivering accurate information with empathy, and maintaining ongoing contact, including event-driven outreach and strong liaison capabilities.

Qualifications

• Bachelor's degree or equivalent business experience required.

Responsibilities

• Actively engage with candidates to ensure they are supported throughout the decision-making and implantation process.
• Provide personalised, accurate information and a positive, empathetic experience to candidates, guiding them through their hearing journey.
• Regularly follow up and communicate with consumers, providing appropriate touch points.
• Proactively engage with Cochlear's consumers and candidates through avenues such as clinic events, office events, tech-talks, product trials, etc.
• Attend consumer events to proactively engage with candidates to build ongoing relationships and be the primary contact to help guide candidates through the implantation process
• Act as the primary liaison for assigned inbound and outbound telephone calls and email communication involving consumers.
• Provide administration support relating to consumer campaigns, aligning consumer messaging and shared goals, in collaboration with the Marketing Team.
• Document all consumer customer trends and concerns with business systems and team leadership.
• Offer solutions and provide creative ideas for responding to customer trends.

Skills

Sales experience

Influencing & negotiation

Written & verbal communication

Interpersonal skills

Emotional intelligence

Technical fluency with web tools

Data organization & reporting

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Cochlear is seeking an Engagement Associate to join the Australia & New Zealand team, with preferred locations Sydney, Brisbane or Melbourne. You will provide direct consumer support through the hearing journey, mentoring candidates to help them choose Cochlear and progress through implantation.

The role emphasizes engaging with candidates, delivering accurate information with empathy, and maintaining ongoing contact, including event-driven outreach and strong liaison capabilities.