Hearing Journey Engagement Specialist

C01 Cochlear Limited (Australia); Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Cochlear Limited is seeking an Engagement Associate to join the Australia & New Zealand (ANZ) team. Preferred locations are Sydney, Brisbane or Melbourne. You will support candidates through their hearing journey and be the primary contact for consumer inquiries.

The role requires a Bachelor’s degree or equivalent business experience and several years of sales experience, with strong communication and interpersonal skills. A collaborative, empathetic approach is essential.

Qualifications

• Minimum: Bachelor’s degree or equivalent business experience required.
• A few years of sales experience is essential.
• Proven strong influencing & negotiating skills.
• Proven strong written, verbal and communication skills; strong telephone skills.
• Strong interpersonal skills across diverse demographics.
• High level of emotional intelligence and self-management.
• Technical fluency with web-based and interactive tools.
• Excellent ability to coordinate, organise and report data.

Responsabilités

• Actively engage with candidates to ensure they are supported throughout the decision-making and implantation process.
• Provide personalised, accurate information and a positive, empathetic experience to candidates, guiding them through their hearing journey.
• Regularly follow up and communicate with consumers, providing appropriate touchpoints.
• Proactively engage with Cochlear’s consumers and candidates at events and trials to build relationships.
• Attend consumer events to guide candidates through the implantation process and be the main contact.
• Serve as primary liaison for inbound/outbound calls and emails with consumers.
• Provide administration support for consumer campaigns in collaboration with Marketing.
• Document consumer trends and concerns in business systems and share with leadership.

Connaissances

Sales experience

Communication skills

Interpersonal skills

Emotional intelligence

Formation

Bachelor’s degree or equivalent

Description du poste

Cochlear Limited is seeking an Engagement Associate to join the Australia & New Zealand (ANZ) team. Preferred locations are Sydney, Brisbane or Melbourne. You will support candidates through their hearing journey and be the primary contact for consumer inquiries.

The role requires a Bachelor’s degree or equivalent business experience and several years of sales experience, with strong communication and interpersonal skills. A collaborative, empathetic approach is essential.