Engagement Specialist – Hearing Journey (ANZ)

Cochlear; Sydney; Sur place; AUD 65 000 - 95 000; Plein temps

Résumé du poste

Cochlear is seeking an Engagement Associate to join the Australia & New Zealand (ANZ) team. Preferred locations are Sydney, Brisbane, or Melbourne.

Reporting to the Engagement Manager, you will provide direct customer support to consumers and guide them through their hearing journey. You will handle inquiries about implantable hearing solutions, mentor candidates, and participate in events and campaigns with the Marketing Team.

Qualifications

• Bachelor’s degree or equivalent business experience.
• At least a few years of sales experience.
• Proven influencing & negotiating skills.
• Strong written, verbal and communication skills; telephone skills.
• Strong interpersonal skills across diverse demographics.
• High emotional intelligence and ability to manage emotions.
• Technical fluency with web-based tools.
• Excellent ability to coordinate, organise and report data.

Responsabilités

• Actively engage with candidates to support them through decision-making and implantation.
• Provide personalised information and empathetic experience to candidates.
• Regularly follow up with consumers and maintain touchpoints.
• Engage with Cochlear consumers through events, office events, and product trials.
• Attend consumer events to build ongoing relationships and guide candidates through implantation.
• Act as the primary liaison for inbound/outbound calls and emails with consumers.
• Assist with consumer campaigns with Marketing Team.
• Document consumer trends and concerns in business systems.

Connaissances

Sales experience

Influencing & negotiating

Communication skills

Interpersonal skills

Emotional intelligence

Technical fluency with web tools

Data reporting

Formation

Bachelor’s degree or equivalent

Description du poste

Cochlear is seeking an Engagement Associate to join the Australia & New Zealand (ANZ) team. Preferred locations are Sydney, Brisbane, or Melbourne.

Reporting to the Engagement Manager, you will provide direct customer support to consumers and guide them through their hearing journey. You will handle inquiries about implantable hearing solutions, mentor candidates, and participate in events and campaigns with the Marketing Team.