Engagement & Service Delivery Lead

Capgemini; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Capgemini in Sydney is seeking a Service Delivery Manager to oversee ongoing client services and ensure contractual targets and service levels are consistently met. The role involves coordinating service delivery, monitoring performance, and driving improvements to meet client expectations.

You will build relationships with client representatives, identify value-adding opportunities, and work with technical leads to ensure in-scope services are delivered effectively and with high quality.

Responsibilities

• Manage ongoing services to clients, ensuring contracts and SLAs are met.
• Develop client relationships and identify opportunities to add value.
• Oversee day-to-day operations with focus on SLAs and KPIs for relevant areas.

Job description

Capgemini in Sydney is seeking a Service Delivery Manager to oversee ongoing client services and ensure contractual targets and service levels are consistently met. The role involves coordinating service delivery, monitoring performance, and driving improvements to meet client expectations.

You will build relationships with client representatives, identify value-adding opportunities, and work with technical leads to ensure in-scope services are delivered effectively and with high quality.