Engagement & Intake Coordinator

KLC Recruitment; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

KLC Recruitment is partnering with an established disability and community support organisation to recruit an experienced Engagement & Intake Coordinator in Melbourne. You will support individuals transitioning from hospital or rehabilitation into accommodation and community services, coordinating with hospitals, discharge planners, social workers and families to ensure timely, person-centred outcomes.

Ideal candidates have 2–3+ years in social work or disability services, strong relationship

Qualifications

• Background in social work, disability services, healthcare, rehabilitation or community care.
• Strong understanding of hospital discharge processes and care coordination.
• Experience in intake, referrals, case management or stakeholder engagement.

Responsibilities

• Develop and maintain relationships with hospitals, discharge planners and referral partners.
• Coordinate referrals, intake assessments and service handovers.
• Advocate for participants' rights, preferences and independence during transitions.
• Work with families and multidisciplinary teams to understand support needs.
• Promote the organisation to individuals and families to facilitate timely transitions.

Skills

Social work

Disability services

Healthcare coordination

Relationship building

Job description

KLC Recruitment is partnering with an established disability and community support organisation to recruit an experienced Engagement & Intake Coordinator.

This is an exciting opportunity for a passionate and relationship-driven professional who enjoys working with hospitals, rehabilitation teams, healthcare professionals and community service providers to achieve positive outcomes for individuals requiring ongoing support.

About the Role

As the Engagement & Intake Coordinator, you will play a pivotal role in supporting individuals transitioning from hospital or rehabilitation settings into suitable accommodation and community-based support services.

You will act as a key point of contact between hospitals, discharge planners, social workers, participants, families and external service providers, ensuring a smooth, timely and person-centred transition.

This role is ideal for someone with a background in social work, hospital discharge planning, rehabilitation, disability services or community care coordination who enjoys building professional relationships and coordinating positive outcomes.

This role is a newly established vacancy, allowing for the successful candidate make the role their own.

Key Responsibilities

• Develop and maintain strong relationships with hospitals, rehabilitation facilities, discharge planners, social workers and referral partners.
• Attend hospitals, rehabilitation facilities and case conferences to coordinate
• Work collaboratively with participants, families and multidisciplinary teams to understand individual support needs.
• Promote the organisation to individuals and their families
• Coordinate referrals, intake assessments, funding confirmations and service handovers.
• Advocate for participants' rights, preferences and independence throughout the transition process.
• Build strong links and referral networks
• Support timely and successful transitions from hospital and rehabilitation into community-based care.

About You

We are seeking a proactive, organised and compassionate professional who can confidently engage with healthcare stakeholders and navigate complex support arrangements.

To be successful, you will ideally have:

• 2–3+ years' experience in social work, disability services, healthcare, rehabilitation, community services or a related field.
• A strong understanding of hospital discharge processes, rehabilitation pathways and care coordination.
• Previous experience in intake, referrals, case management, stakeholder engagement or service coordination.
• Excellent relationship-building and communication skills.
• The ability to manage multiple stakeholders and competing priorities.
• Strong organisational skills, attention to detail and a person-centred approach.
• Existing relationships within hospitals, rehabilitation services or community support networks will be highly regarded.

Essential Requirements

• Current National Police Check (or ability to obtain).
• Current Working with Children Check.
• Current NDIS Worker Screening Check.
• Valid driver's licence and willingness to travel to hospitals, rehabilitation facilities and community locations.
• Ability to meet relevant worker screening and compliance requirements.