Energetic Team Member: Flexible Shifts & Free Burger

Grill'D; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Red Hat is seeking a Customer Site Reliability Engineer to join our OpenShift Managed Cloud Services team. You will help ensure the availability, reliability, and performance of cloud services at scale.

You will lead customer escalations, document resolutions, and collaborate with cross‑functional teams to automate operations and reduce toil. This is a remote role across Australia, with a focus on OpenShift and Kubernetes reliability.

Responsibilities

• Independently manage complex systems to ensure service quality and stability.
• Lead customer escalations and apply expert troubleshooting to resolve issues.
• Automate operations and drive continuous improvement across the service lifecycle.
• Collaborate with Technical Account Managers, Services, Fleet SRE, DevOps and infrastructure teams.
• Document resolutions, root causes and best practices in the knowledge base.
• Mentor team members and foster a learning culture.

Skills

OpenShift

Kubernetes

SRE

Troubleshooting

Job description

Customer Site Reliability Engineer - OpenShift Managed Cloud Services (Spoken Japanese, Kubernete...

Remote
Remote Australia
Full time
R-
Red Hat are looking for a Customer Site Reliability Engineer (CSRE) to join our OpenShift Managed Cloud Services (MCS) team. The CSRE plays a crucial role in ensuring the availability, reliability, and performance of critical services at scale. This role is responsible for independently managing complex systems and solving intricate problems that have a significant impact on service quality and stability.
A CSRE has a customer-first mindset and will act as a technical lead for customer escalations applying expert troubleshooting to ensure timely and effective resolutions that maintain trust and confidence. They will leverage extensive experience in software, and systems engineering to automate operations, reduce toil, and drive continuous improvement across the service lifecycle. They work autonomously, demonstrating strong judgment and decision-making capabilities while managing non-routine assignments.
Collaboration is essential, as you will partner with Technical Account Managers, Services, Fleet SRE, DevOps, and infrastructure teams to address customer-specific and fleet-wide issues, ensuring the stability and functionality of our cloud-based systems.
As a champion of Knowledge-Centered Support (KCS), you will document resolutions, root causes, and best practices to enrich the knowledge base and promote self-service solutions. Additionally, you will mentor team members, fostering a collaborative and continuously learning culture that equips them to manage complex challenges.
This role is ideal for a highly skilled and motivated individual who thrives in a fast-paced, collaborative environment and is passionate about driving reliability